Office Mananger

Job summary

Oversee daily office operations, including service scheduling, technician dispatch, records, supplies, customer communications, and support for billing and invoicing. Maintain customer information, prepare basic reports, coordinate communication among office staff, technicians, and leadership, and help improve office processes.

Job details

Company Description A Smith Plumbing Drain & Heating is an individual and family services company based at 1366 Weston Road in York, Ontario, Canada. The company provides plumbing, drain, and heating services to residential and local community clients. Team members work closely with customers to deliver reliable, timely, and high-quality service solutions. The organization values professionalism, clear communication, and strong customer relationships, creating a supportive environment for office and field staff alike. Role Description The Office Manager is a full-time, hybrid role based in Toronto, ON, with a combination of in-office work and some work-from-home flexibility. This role oversees daily office operations, including scheduling service appointments, coordinating technician dispatch, managing files and records, and maintaining office supplies and equipment. The Office Manager responds to customer inquiries, handles phone and email communications, and supports billing and invoicing processes. The position also involves updating customer information, preparing basic reports, and ensuring smooth communication between office staff, technicians, and leadership. The ideal candidate will maintain an organized, efficient office environment and help improve processes as the business grows. Qualifications Strong Communication skills, including clear phone, email, and written communication with customers and team members. Experience with Administrative Assistance and Office Administration, such as scheduling, record keeping, and document management. Ability to use and maintain Office Equipment, including computers, printers, phones, and basic office technology. Proven Customer Service skills with a focus on professionalism, problem-solving, and customer satisfaction. Comfort with using office software (e.g., MS Office or similar), scheduling systems, and basic data entry. Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment. Experience in a trades, home services, or similar service-based business environment is an asset. High school diploma required; post-secondary education in business administration or a related field is an asset.

What you’ll do

Oversee daily office operations, including service scheduling, technician dispatch, records, supplies, customer communications, and support for billing and invoicing. Maintain customer information, prepare basic reports, coordinate communication among office staff, technicians, and leadership, and help improve office processes.

Requirements

Requires a high school diploma, strong communication and customer service skills, and experience with office administration, scheduling, record keeping, and document management. Candidates should be comfortable with office equipment, office software, scheduling systems, and data entry; post-secondary business education and experience in trades or home services are assets.

Listed skills

• Communication · Preferred
• Office Administration · Preferred
• scheduling · Preferred
• record keeping · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Administrative Assistance
• Office Administration
• Scheduling
• Record Keeping
• Document Management
• Office Equipment
• Customer Service
• Problem-Solving
• Microsoft Office
• Scheduling Systems
• Data Entry
• Organization
• Attention to Detail
• Prioritization
• Billing and Invoicing

Job areas

• Administrative
• Management & Leadership
• Customer Service & Support
• Trades