Application Support Analyst (Data Applications (Maintenance & Support))

Job Title: Application Support Analyst Data Applications (Maintenance & Support) Location: Toronto, ON (4x onsite a week) Employment Type: Contract Pay Rate: CAD$50/HR INC Interview Type: Face 2 Face (Onsite Interview Only) Job Description We are seeking an experienced Application Support Analyst with a strong background in the maintenance and support of data applications. The ideal candidate will have hands-on experience supporting production environments, troubleshooting application and data-related issues, performing root cause analysis, and ensuring high availability of critical business applications. Key Responsibilities Provide L2/L3 support for enterprise data applications in production environments. Monitor application performance and proactively identify potential issues. Troubleshoot application, database, and data processing issues. Perform root cause analysis and implement preventive solutions. Manage incident, problem, and change requests in accordance with ITIL best practices. Support application deployments, patches, and maintenance activities. Work closely with development, infrastructure, and business teams to resolve production issues. Execute routine maintenance tasks, including health checks and performance monitoring. Maintain technical documentation, support procedures, and knowledge base articles. Participate in on-call support and scheduled maintenance windows as required. Required Skills & Qualifications 5+ years of experience in Application Support or Production Support. Strong experience supporting data applications in production environments. Experience with application maintenance, monitoring, troubleshooting, and incident management. Good understanding of SQL and relational databases. Experience analyzing logs and identifying application performance issues. Knowledge of ITIL processes (Incident, Problem, and Change Management). Excellent analytical, troubleshooting, and communication skills. Ability to work in a fast-paced production support environment. Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

Provide L2/L3 support for enterprise data applications, including monitoring performance and troubleshooting database and data processing issues. Manage incident, problem, and change requests while performing root cause analysis and maintaining technical documentation.

Candidates must have over 5 years of experience in application or production support with a focus on data applications. Proficiency in SQL, relational databases, and ITIL processes is required to ensure high availability of critical systems.

Identified from the job description. Confirm important requirements above.

• Application Support
• Production Support
• Data Application Maintenance
• L2/L3 Support
• Troubleshooting
• Root Cause Analysis
• Incident Management
• Problem Management
• Change Management
• ITIL
• SQL
• Relational Databases
• Log Analysis
• Performance Monitoring
• Application Deployment
• Technical Documentation

• Technology
• Data & Analytics
• Software
• Customer Service & Support
• Consulting

Minimum experience

5+ years

Apply by

Jan 18, 2027

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week

Seniority

Associate

Application method

Direct apply is available