Production Support Engineer
Provide L2/L3 production support for front office users across global platforms and manage incident, problem, and change processes. Improve system reliability through monitoring and automation while coordinating releases and enhancements.
- Hybrid
- Toronto, ON
- Posted Jun 17, 2026
- Apply by Dec 14, 2026
- 1 position
Job summary
Job Title: Production Support Engineer Location: Toronto, ON (4x onsite a week) Employment Type: Contract Pay Rate: CAD$50 - $55/HR INC Interview Type: Face 2 Face (Onsite Interview Only) Job Description Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management. Key Responsibilities Provide L2/L3 production support for front office users across global platforms Manage incident, problem, and change (ITIL) processes Coordinate releases, bug fixes, and enhancements with internal teams and vendors Improve system reliability through monitoring and automation (DevOps/CI-CD) Perform capacity planning and disaster recovery coordination Maintain documentation, runbooks, and knowledge sharing Partner with business, technology, and compliance teams Participate in on-call / weekend release rotation Experience Required 7 to 12 years of experience in Application/Production Support Prior experience in Capital Markets / Investment Banking platforms strongly preferred Key Skills (Focused) Primary Skills (Must Have) Production Support (L2/L3) in enterprise applications Scripting / Automation: Python (or similar) Systems & Databases: Linux/Windows + SQL ITIL Processes: Incident, Problem, Change Management Monitoring & Stability mindset (proactive support, root cause analysis) Secondary Skills (Good to Have) Monitoring Tools: Geneos, AppDynamics, Dynatrace Scheduling Tools: Control-M / Autosys DevOps / CI-CD: Jenkins, GitHub, Ansible Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes Knowledge of Salesforce / Capital Markets platforms Profile Summary Strong analytical, communication, and stakeholder management skills Ability to operate in a fast-paced, high-pressure trading environment Proactive, detail-oriented, and automation-focused mindset Education Bachelor s degree in Computer Science or equivalent Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
What you’ll do
Provide L2/L3 production support for front office users across global platforms and manage incident, problem, and change processes. Improve system reliability through monitoring and automation while coordinating releases and enhancements.
Requirements
Candidates should have 7 to 12 years of experience in Application/Production Support, with a strong preference for prior experience in Capital Markets or Investment Banking platforms. A bachelor's degree in Computer Science or equivalent is required.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Production Support
- Scripting
- Automation
- Python
- Linux
- Windows
- SQL
- ITIL
- Incident Management
- Problem Management
- Change Management
- Monitoring
- Root Cause Analysis
- DevOps
- CI-CD
- AWS
Job areas
- Technology
- Software
- Consulting
- Finance & Accounting
- Data & Analytics
Additional details
- Minimum education
- Bachelor’s degree
- Minimum experience
- 10+ years
- Apply by
- Dec 14, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 4 days per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available