Senior Application Support Analyst - Pega

Dear Connections, Greetings from Aarorn Technologies!! We are Hiring For Senior Application Support Analyst - Pega Position Experience: 6+ years Location: Toronto (Hybrid-4 Days Onsite) Pay Range - $50-$52/Hr. *May Require onsite interview* What will you do? Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business Perform system health check, monitoring, alerting, and corresponding action as required Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks Responsible for ensuring the production and maintenance of high-quality support documents and processes Write simple SQL queries against database and generate reports Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners What do you need to succeed? Must-have Experience with Pega platform and Pega-based applications Experience with AI-powered, application support-focused solutions Experience with architecture/process workflow analysis and design Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously Excellent interpersonal and communication skills (verbal and written) Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty Flexibility to be part of a rotational on-call support model

Provide world-class user support to RBC employees, resolving issues promptly and ensuring high customer satisfaction. Lead investigations of application operational failures and perform system health checks using various monitoring tools.

Candidates must have experience with the Pega platform and application support solutions, along with strong organizational and communication skills. Basic knowledge of SQL and monitoring tools is also required.

Identified from the job description. Confirm important requirements above.

• Pega
• Application Support
• AI-Powered Solutions
• Architecture Analysis
• Process Workflow Design
• Interpersonal Skills
• Communication Skills
• SQL
• Unix
• Job Scheduling
• Monitoring Tools
• ELK Stack
• Dynatrace
• PagerDuty
• On-Call Support

• Technology
• Customer Service & Support
• Data & Analytics
• Software
• Engineering

Minimum experience

5+ years

Apply by

Jan 10, 2027

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available