Abacus is a global managed IT and cybersecurity service provider built for highly regulated industries. Through deep compliance expertise, AI orchestration, and future-ready innovation, all grounded in a steadfast commitment to client service, Abacus empowers financial services and healthcare organizations to operate securely, efficiently, and at scale. With capabilities spanning IT operations, multi-cloud management, incident response, and beyond, Abacus is Always Ahead. Turning disruption into direction, they advance and safeguard the critical technologies that power lives and livelihoods. The firm serves clients across regulated markets worldwide, with a global headquarters in New York City and EMEA headquarters in London. For more information, visit abacustechnology.com.
On-site
Lead and develop Tier 1 service desk staff, manage daily operations and multi-shift coverage, and monitor service performance, quality, and customer satisfaction. Resolve client escalations, report on operational metrics, improve support processes and knowledge resources, and support client onboarding and major incident readiness.
