Warehouse support specialist

Job summary

The specialist manages the end-to-end quality process for material damage, including identification, non-conformity evaluation, and case closure in SAP. They act as the primary liaison between warehouse operations, commercial teams, and the quality department to ensure operational excellence.

Job details

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Manage and lead the end-to-end quality process from identification in Bromont through formal case closure. Act as primary liaison between Warehouse Operations, Planning & Fulfillment, Commercial Operations, and Montreal head office Quality Department. Provide operational and administrative support in inventory management, inbound/outbound coordination, and reporting. The work model for the role is: On site This role reports to the: Electrification Customer Operations Manager This role is contributing to the Smart Power and Smart Building division in Canada. Responsibilities: Receives notification of SPSB material damage from receiving team, evaluates non-conformities, determines appropriate action (hold/return/inspection), coordinates NCR process for factory returns, and creates quality cases in SAP/MARC with full traceability Support Quality team inspections and coordinate shipment of defective products to Montreal Campus for analysis and repair Act as primary liaison between Bromont Warehouse Operations, Commercial Operations, and Quality Department Coordinate return of repaired materials and ensure SAP/MARC transactions are completed accurately Maintains complete and accurate data in the ERP (SAP and MARC) systems. Ensures accurate management of deliveries between MARC and SAP for SPSB products Participates in regular inventory control processes for SPSB products Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks. Manages relationships with stakeholders in their own area of responsibility and ensures alignment. Promotes a culture of safety, integrity, ethics, and compliance by upholding ABB’s values, code of conduct, policies, and regulatory requirements in all activities Qualifications: Bachelor degree or 3 years of experience in a similar position Proficient in using Marc WMS, SAP, and other relevant software tools. Ensure operational excellence through quality assurance, inventory control, logistics coordination, and end-to-end supply chain management Strong analytical problem-solving skills. Excellent communication and interpersonal abilities, as well as ability to work collaboratively and manage multiple tasks effectively. Available to travel up to 10% of the time Proficiency in French is mandatory, as well as English to communicate effectively with internal clients and partners located outside of Quebec Why ABB? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. #ABBCareers #RunwithABB #Runwhatrunstheworld #LI-Hybrid This role is also advertised in French under job title (Spécialiste du soutien à l’entrepôt) Employment Equity & Inclusion Statement (Canada) ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including: • Women • Indigenous Peoples • Members of visible minorities • Persons with disabilities ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.

What you’ll do

The specialist manages the end-to-end quality process for material damage, including identification, non-conformity evaluation, and case closure in SAP. They act as the primary liaison between warehouse operations, commercial teams, and the quality department to ensure operational excellence.

Requirements

Candidates must hold a bachelor's degree or have at least 3 years of relevant experience in a similar position. Proficiency in SAP, Marc WMS, and bilingualism in French and English is mandatory for this role.

Benefits

• Continuous learning
• Professional development support

Listed skills

• Inventory management · Preferred
• Quality assurance · Preferred
• Supply chain management · Preferred
• SAP · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Stakeholder Management · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inventory management
• Quality assurance
• Logistics coordination
• Supply chain management
• SAP
• Marc WMS
• Analytical problem-solving
• Communication
• Interpersonal skills
• Data accuracy
• HSE compliance
• Stakeholder management
• Reporting
• Inbound/outbound coordination
• Employment Equity
• Smart Buildings
• Administrative Support
• Continuous Development
• Warehouse Operations
• Ethical Standards And Conduct
• Planning
• Management
• English Language
• French Language
• Inventory Control
• Inventory Management
• Problem Solving
• Warehouse Management Systems
• Operational Excellence
• Operations Management
• Operations
• Proactivity
• Quality Assurance
• SAP Applications
• Supply Chain Management
• Environment Health And Safety
• Coordinating

Job areas

• Logistics
• Manufacturing
• Administrative
• Customer Service & Support
• Energy
• Warehouse Specialist
• Warehouse Worker
• Freight Handlers
• Laborers and Freight, Stock, and Material Movers, Hand

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