Field Team Manager, East - AbbVie Care

Job summary

The Field Team Manager is responsible for managing the strategy, operations, and tactical implementation of the AbbVie Care program within their region. They lead a field-based team and collaborate across a matrix organization to ensure alignment with business objectives and patient support goals.

Job details

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology and women’s health in addition to products and services across its Allergan Aesthetics portfolio. Our Great Place to Work® Certification highlights our dedication to cultivating a high-trust, and inclusive culture for all. At AbbVie, you won't just have a job, you’ll have the opportunity to unlock a bright future, because we're not just a workplace; we're a world of possibilities. Difference makers wanted. Apply now! What’s In It for You? Innovative work culture Professional development Paid time off: vacation, holidays, personal days, and volunteer days Employee stock purchase Wellness spending account Flexible health insurance Retirement savings programs The role of the Field Team Manager (FTM) with AbbVie Care is to directly manage the strategy, operations and tactical implementation of the AbbVie Care program for their region of Canada. The FTM is responsible for managing the regionally based field based team consisting of DM’s, FCMs, PCSs and supporting roles who are employees of a 3rd party but directly managed by the FTM. Close collaboration is critical for this role, as the Field Team Manager (FTM) will need to work in a complex matrix organization. The FTM will need to collaborate regularly with the rest of the AbbVie Care management team, operations , data, governance, marketing, as well as the commercial, access & trade teams. The suitable candidate will need to work in collaboration with our partner Innomar/Cencora to ensure the HR policies and procedures are implemented for the field-based team. The FTM must ensure the field team activities are in line with the strategic direction for the patient support program and aligned with the shared business objectives for each therapeutic area. In addition to the requirements above, the FTM will need to: Develop a strong understanding of the patient journeys in each immunology indication and leverage this knowledge to adjust the program offerings to meet the need of patients and HCPs. Identify strategies and implement tactics to minimize the time to reimbursement & work closely with Provincial Affair Managers to ensure alignment with current reimbursement status and procedures. Work with the Dm’s in the region to leverage key performance indicators and the use of the CRM database and available reports. Ensure consistent and ongoing communication between the Abbvie Care marketing, brand teams, sales, Trade relations, Vendors and other relevant functional areas and the field team. Optimize resources and cost efficiency of the field team by assessing ongoing resource utilization and workload; improve processes and leverage efficiencies as necessary. Assist in the revisions of SOPs for field team (reporting, templates, KPIs, best practices) in response to changing market conditions. Work in collaboration with Innomar/Cencora on field team KPIs and performance evaluations. Organize and execute regional district meetings as required. Provide timely customer service to AbbVie sales team and external customers to resolve in-clinic support challenges. Provide strategic input and participate and guide DMs participating in IFT initiatives Develop content & participate at adboards as required. Qualifications Bachelor’s degree in Science and/or Business Administration. Master’s degree a plus. Previous Management Experience required. Five years in a similar role or strong transferable skills. Strong computer skills; must be proficient with Excel and Powerpoint. Working understanding of provincial, federal and private reimbursement. Ability to implement commercial opportunities in a timely fashion and adapt as needed. Strong strategic planning and project management skills. Superior interpersonal and presentation skills. Results driven, demonstrated analytical skills. Ability to work in a matrix environment, strong collaboration skills. AbbVie strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the following requirement, advanced amount of knowledge of English / Fluency in English is an essential requirement for the position including, but not limited to, for the following reasons: English speaking employees outside the province of Quebec. English speaking clients outside the province of Quebec. Anglophone region outside the province of Quebec. Travel: Availability to travel about 20-30% of the time. Valid driver’s license and passport are required. AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. Please note that only selected candidates will be contacted by email, for a telephone interview (1st interview). If this occurs, it will be within 2 weeks from the end of the posting. Additional Information AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html Workday Global Grade: 19

What you’ll do

The Field Team Manager is responsible for managing the strategy, operations, and tactical implementation of the AbbVie Care program within their region. They lead a field-based team and collaborate across a matrix organization to ensure alignment with business objectives and patient support goals.

Requirements

Candidates must hold a Bachelor's degree in Science or Business Administration and possess at least five years of relevant management experience. Proficiency in Excel and PowerPoint, along with a strong understanding of provincial and federal reimbursement processes, is required.

Benefits

• Paid time off
• Vacation
• Holidays
• Personal days
• Volunteer days
• Employee stock purchase
• Wellness spending account
• Flexible health insurance
• Retirement savings programs

Listed skills

• Project management · Preferred
• Stakeholder Management · Preferred
• Data analysis · Preferred
• CRM Management · Preferred
• interpersonal skills · Preferred
• Process Optimization · Preferred
• Leadership · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic planning
• Project management
• Team management
• Stakeholder management
• Data analysis
• CRM management
• Reimbursement strategy
• Interpersonal skills
• Presentation skills
• Matrix organization collaboration
• Performance evaluation
• Process optimization
• Budget management
• Leadership
• Communication
• Care Management
• Virology
• Business Objectives
• Time Off Management
• Valid Driver's License
• Aesthetics
• Analytical Skills
• Microsoft Access
• Microsoft Excel
• Customer Relationship Management
• Business Administration
• Management
• Strategic Planning
• Customer Service
• Immunology
• Computer Literacy
• Data Governance
• English Language
• Sales
• French Language
• Health Insurance
• Marketing
• Innovation
• Key Performance Indicators (KPIs)
• Matrix Management
• Project Management
• Oncology
• Neuroscience
• Operations
• Performance Review
• Microsoft PowerPoint
• Presentations
• Transferable Skills Analysis
• Process Improvement
• Collaboration

Job areas

• Management & Leadership
• Healthcare
• Sales
• Marketing
• Customer Service & Support
• Field Team Member
• Unclassified Specialized Occupation

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