Client Care Specialist

Job summary

The Client Care Specialist is responsible for handling inbound calls to secure residential sales and schedule services. They also manage customer files, perform data entry for route managers, and resolve account issues.

Job details

Summary: A unique administrative customer service role with an incentive! Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service. This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients. We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding! MAJOR RESPONSIBLITIES: Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service. Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions Solves residential account issues Manages customer files; Ensures filing is current Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction Ensures month end is completed Checks missing tag reports Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures) Offers support to Branch staff as directed by his/her Manager SKILLS AND EXPERIENCE: One or more years of customer service related experience Written and verbal communication, interpersonal and support skills Able to use all related hardware and software Inside sales experience an asset Strong organizational skills Team player Strong attention to detail and high level of accuracy Schedule: Schedule: Monday: 10:00 a.m. – 6:00 p.m. Thursday and Friday: 1:00 p.m. - 9:00 p.m. Saturday and Sunday: 9:00 a.m. – 5:00 p.m. Tuesday & Wednesday: Off Working holidays as needed. $40,000 (position qualifies for commission on top of base salary) This position is an existing vacancy within our organization. Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.

What you’ll do

The Client Care Specialist is responsible for handling inbound calls to secure residential sales and schedule services. They also manage customer files, perform data entry for route managers, and resolve account issues.

Requirements

Candidates must have at least one year of customer service experience and strong communication skills. Proficiency in office hardware and software, along with high attention to detail, is required.

Benefits

• Commission

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Accuracy · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inside sales
• Data entry
• Scheduling
• Communication skills
• Interpersonal skills
• Organizational skills
• Attention to detail
• Accuracy
• Teamwork
• Problem solving
• Hardware and software proficiency
• Inside Sales
• Inbound Calls
• Support Services
• Organizational Skills
• Artificial Intelligence
• Management
• Customer Service
• Cold Calling
• Data Entry
• Decision Making Software
• Sales
• Office Management
• Pest Control
• Verbal Communication Skills
• Filing
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Sales
• Client Care Specialist
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

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