Brand Representative - Metropolis at Metrotown, Hollister

Job summary

Provide attentive customer service and styling guidance while maintaining a visually consistent sales environment. Handle cash wrap operations and fulfill omni-channel orders including in-store pick-ups and ship-from-store requests.

Job details

Job Description: Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment. What You’ll Do: * Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories. * Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met. * Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience. * Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders. What it Takes * Ability to create a welcoming and inclusive customer experience. * Comfort working in a dynamic environment, balancing customer engagement and operational tasks. * Strong organizational skills and attention to detail. * Reliability and commitment to consistent attendance. What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! * Merchandise Discount * Flexible Schedule * Opportunities for Career Advancement * Opportunity to Become a Brand Affiliate * Training and Development * A Global Team of People Who'll Celebrate you for Being YOU Company Description Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. Learn more about A&F Co. by visiting our corporate website here. [https://corporate.abercrombie.com/] See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

What you’ll do

Provide attentive customer service and styling guidance while maintaining a visually consistent sales environment. Handle cash wrap operations and fulfill omni-channel orders including in-store pick-ups and ship-from-store requests.

Requirements

Candidates should be able to create an inclusive customer experience and balance engagement with operational tasks. Reliability, strong organizational skills, and attention to detail are required.

Benefits

• Merchandise Discount • Flexible Schedule • Opportunities For Career Advancement • Opportunity To Become A Brand Affiliate • Training And Development

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Styling Guidance
• Sales Floor Maintenance
• Cash Handling
• Omni-channel Fulfillment
• Organization
• Attention To Detail
• Communication

Job areas

• Retail
• Customer Service & Support
• Sales