Director of Digital

Job summary

The Director of Digital owns the strategy, roadmap, and delivery of the ACAMS digital ecosystem to support member journeys. They will lead cross-functional teams to prioritize website enhancements and optimize digital commerce experiences.

Job details

Who We Are: ACAMS is the global leader in certification, training, and intelligence for anti-financial crime (AFC) professionals. ACAMS sets the standard for how organizations prevent, detect, and respond to money laundering, fraud and sanctions evasion. Trusted by 70% of the world's leading banks, as well as governmental and law enforcement agencies, and FinTechs, the organization has 120,000+ members across 200+ countries and territories. Its 65+ chapters and annual conferences connect AFC professionals across every major financial center. Learn more at acams.org. Opportunity at a Glance The Director of Digital owns the strategy, roadmap, and ongoing delivery of ACAMS.org and the broader ACAMS Digital Ecosystem. This is more than a website leadership role: our digital platform is a product in its own right, spanning discovery, trial, purchase, and renewal of certifications, training, membership, and subscription-based news and intelligence content. You will act as the connective tissue between Marketing, Product, Sales, Operations, and News/Intelligence — translating business goals into a prioritized backlog and shipping continuously through an agile delivery process. Responsibilities • Develop and maintain the roadmap for ACAMS.org, with stakeholder buy-in, spanning the full Digital Lifecycle: Find, Try, Buy, Renew, and Consume • Play a leading role in defining the product vision for the ACAMS Digital Ecosystem — an end-to-end digital experience supporting ACAMS members across their professional journeys, from first certification through ongoing intelligence and community engagement • Drive stakeholder alignment across Marketing, Product, Sales, Operations, and News/Intelligence divisions to maintain a unified backlog and prioritize website changes against business impact • Own the ongoing release of website enhancements and bug fixes through an agile delivery process, partnering with engineering, design, and vendor teams on sprint planning, QA, and launch • Optimize the digital commerce and subscription experience — conversion, self-service, and renewal — for products including premium news and intelligence content • Define and track KPIs for digital performance (traffic, conversion, engagement, retention) and use data and user research to inform prioritization • Lead and participate in regular executive updates on roadmap progress, results, and risks Qualifications • 8–10+ years in digital product management, digital experience, or e-commerce leadership, including ownership of a revenue-generating website or digital platform • Proven success managing a cross-functional backlog and shipping through agile processes (Scrum/Kanban) with internal teams and external partners • Experience with subscription, membership, or premium content business models; familiarity with CMS, e-commerce, CRM, and analytics platforms • Strong stakeholder management and executive communication skills — able to build consensus across divisions with competing priorities • Data-driven decision-maker comfortable with web analytics, A/B testing, and customer journey optimization • Bachelor’s degree required; advanced degree or product management certification a plus. Familiarity with professional associations, credentialing, or B2B publishing environments is a strong plus #LI-remote EEO We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

What you’ll do

The Director of Digital owns the strategy, roadmap, and delivery of the ACAMS digital ecosystem to support member journeys. They will lead cross-functional teams to prioritize website enhancements and optimize digital commerce experiences.

Requirements

Candidates must have 8–10+ years of experience in digital product management or e-commerce leadership with a proven track record in agile environments. A bachelor's degree is required, and experience with subscription-based business models is highly preferred.

Listed skills

• Scrum · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Digital product management
• E-commerce leadership
• Agile methodology
• Scrum
• Kanban
• Stakeholder management
• Digital strategy
• Web analytics
• A/B testing
• Customer journey optimization
• Product roadmap
• Cross-functional leadership
• Subscription business models
• CMS
• CRM
• Executive communication
• Sprint Planning
• Digital Product Management
• User Research
• Technology Ecosystems
• Data-Driven Decision Making
• A/B Testing
• Automated Critical Asset Management Systems
• Agile Methodology
• Analytics
• Business To Business
• Customer Relationship Management
• Business Continuity Planning
• Communication
• Engineering Design Process
• Sales
• Leadership
• Marketing
• Key Performance Indicators (KPIs)
• Operations
• Product Management
• Scrum (Software Development)
• Safety Assurance
• Self Service Technologies
• Stakeholder Management
• Web Analytics
• Prioritization

Job areas

• Management & Leadership
• Technology
• Marketing
• Software
• Data & Analytics
• Director of Digital
• Chief Digital Transformation Officer
• Information and Communications Technology Service Managers
• Computer and Information Systems Managers