We are a social enterprise enabling healthcare equality for all.
Toronto, Ontario
Accerta is a Canadian-owned and operated GovTech company dedicated to serving Canadian public sector and governments through innovative technology and people-first solutions. We are committed to building partnerships and supporting continuous learning and collaboration with Indigenous communities. For over 60 years, we have partnered exclusively with government and public sector organizations to deliver secure, scalable, and citizen-centered platforms that improve access to essential services. Our expertise includes program administration, intake and eligibility management, provider registration, claims adjudication, payment processing, and omni-channel contact centre operations. Through digital transformation and advisory services, we help governments modernize service delivery by replacing outdated, paper-based processes with secure digital workflows that enhance efficiency, accessibility, and compliance. Visit us at www.accerta.ca.
Hybrid · Toronto
The Senior Business Analyst is responsible for gathering and defining business requirements while collaborating with stakeholders to ensure IT implementations align with business strategies. They also manage business acceptance testing, document processes, and facilitate knowledge transfer to production support teams.
Hybrid · Toronto
Provide daily leadership to a bilingual contact centre team, ensuring high-quality service delivery in both English and French across multiple channels. Focus on coaching staff, monitoring KPIs, and managing escalated client inquiries to maintain operational efficiency.
Hybrid · Toronto
The RSN Specialist liaises with service providers and families to map local services and ensure access to accurate information within the Ontario Autism Program. They facilitate webinars and events while working collaboratively with community leaders to support a positive family experience.
Hybrid · Toronto
The Director provides operational leadership and execution oversight for Accerta's technology portfolio, ensuring initiatives are aligned with organizational objectives. This role focuses on operationalizing delivery processes, managing vendor relationships, and coordinating cross-functional technology teams to improve delivery maturity.
Hybrid · Toronto
The role involves entering and adjudicating dental applications, claims, and predeterminations while maintaining eligibility databases. The representative will also support account service operations and assist with Dental Plan Design activities.
Hybrid · Toronto
Provide high-quality bilingual customer service across phone, chat, and email to support access to social programs. Manage client inquiries, document interactions in the CRM, and resolve complex issues while adhering to privacy protocols.
