CSR Tier 1 - Sales

Job summary

The role involves answering customer inquiries and resolving issues related to TV, internet, telephone, and security services. Additionally, the representative is responsible for acquiring new customers and retaining existing ones through sales support.

Job details

Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package. Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a full-time Customer Support Representative Tier 1 - Residential Sales in Regina, SK As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. The shifts in this position include Monday - Friday 12 - 8pm and occasional Saturdays. As a Sales Customer Support Representative: * Answers customers questions in a timely manner. * Resolves customers issues/problems on customer accounts for TV, Internet, telephone, and security services ‘or’ forwards them to a Tier 2 or Supervisor if need be. * Verify customers information, book work orders/service calls, answer questions, create tickets and puts notes on customer accounts. * Sales includes acquiring new customers, retaining current ones, answering questions, providing sales support. * Strong customer service skills, communication, organizing, and problem-solving skills are needed to be successful in this position. Competencies you have for success: * Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience. * Talent for handling a large number of calls efficiently and accurately in a busy environment. * Continually striving to achieve targets and metrics. * Ability to respond positively to constructive feedback. * Ability to put into practice training you receive on basic troubleshooting. * Capacity to quickly adapt to new processes, procedures, and technology. * Previous Call Centre experience is an asset but not required. * Minimum grade 12 education. * Clear Criminal Record Check. The benefits: * Great Salary – Starting at $22.88/hour! * Outstanding Benefits Package, including Health, Dental and Vision * Amazing competitive staff discounts on all services * Company matched pension plan. * Health and Wellness benefits * Ongoing training and development opportunities with opportunities for career advancement. * Volunteer Opportunities! We do great things in the community, and everyone here is part of that. 12:00 p.m. - 8:00 p.m.

What you’ll do

The role involves answering customer inquiries and resolving issues related to TV, internet, telephone, and security services. Additionally, the representative is responsible for acquiring new customers and retaining existing ones through sales support.

Requirements

Candidates must have a minimum of grade 12 education and a clear criminal record check. While call center experience is an asset, the role requires strong interpersonal skills and the ability to adapt to new technology.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Staff Discounts • Company Matched Pension Plan • Health And Wellness Benefits • Training And Development Opportunities • Career Advancement Opportunities • Volunteer Opportunities

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Organization
• Problem Solving
• Empathy
• Professionalism
• Call Handling
• Basic Troubleshooting
• Sales
• Customer Retention

Job areas

• Customer Service & Support
• Sales