Bilingual Server (Part-Time)

Job summary

The server is responsible for providing professional and engaging service while assisting guests with menu items and beverage selections. They must also maintain knowledge of outlet policies and ensure safety and sanitation standards are followed.

Job details

Company Description Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a Server ( Part-Time). What is in it for you: Wonderful company culture - our colleagues are at the heart of all that we do Food & Beverage discount of 50% in our restaurants Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Full rate of pay of $18.80/hour Job Description Reporting to the Food & Beverage Leadership, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Assist guests regarding menu items in an informative and helpful way Follow outlet policies, procedures and service standards Have full knowledge of beverage lists and promotions Have full knowledge of all menu items, garnishes, contents and preparation methods Follow all safety and sanitation policies when handling food and beverage Other duties as assigned Qualifications Previous customer service experience required 1-2 years server experience in a similar environment Previous point of sale system experience an asset, but not required Excellent communication and organizational skills Fluent in both official languages required Smart Serve Certification required Strong interpersonal and problem solving abilities Highly responsible and reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Passing grade on the written recruitment server exam Additional Information Physical Aspects of Position (included but not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Occasional kneeling, lifting Occasional ascending or descending stairs and ramps Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Part-Time

What you’ll do

The server is responsible for providing professional and engaging service while assisting guests with menu items and beverage selections. They must also maintain knowledge of outlet policies and ensure safety and sanitation standards are followed.

Requirements

Candidates must have 1-2 years of server experience and be fluent in both official languages. A Smart Serve Certification and the ability to pass a written recruitment server exam are required.

Benefits

• Food and beverage discount
• Employee benefit card
• Learning programs
• Corporate social responsibility activities

Listed skills

• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Problem solving · Preferred
• Teamwork · Preferred
• Food safety · Preferred
• Sanitation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingual
• Point of sale system
• Communication
• Organizational skills
• Interpersonal skills
• Problem solving
• Teamwork
• Food safety
• Sanitation
• Organizational Skills
• Service Standards
• Customer Service
• Corporate Social Responsibility
• Leadership
• Problem Solving
• Point Of Sale

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Bilingual Specialist
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

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