Service Plumber

Job summary

The Service Plumber is responsible for the installation, repair, and maintenance of residential plumbing systems while ensuring compliance with safety codes. They must also provide exceptional customer service by diagnosing issues, explaining solutions, and educating homeowners on system care.

Job details

We are hiring Service Plumbers in Edmonton, AB! Action Furnace has built its reputation as Alberta's most trusted residential HVAC company - and now we're bringing that same winning culture, top-tier compensation, and obsession with customer experience to plumbing. For over 50 years, Action Furnace has been helping Alberta homeowners stay comfortable while building a workplace where employees can learn, grow, and succeed. Guided by our values of Integrity, Teamwork, Teaching & Learning, and Embracing Change, we're committed to supporting both our customers and our employees every step of the way. Action Furnace Plumbers are responsible for the installation, repair, and maintenance of residential plumbing systems. This role requires skilled, safety-focused professionals who deliver high-quality workmanship, clear customer communication, and an exceptional in-home experience while ensuring all work is completed safely and in compliance with applicable codes and company standards. Why Join Action Furnace? Compensation & Benefits Competitive compensation Performance incentive opportunities Comprehensive Health & Dental benefits RRSP matching program Health Spending Account Company vehicle (ability to dispatch from home!) Company iPhone and iPad Your Role This position will include, but not be limited to the following: Technical Expertise & Problem Solving Accurately diagnose a wide range of residential plumbing issues by assessing system performance, identifying root causes, and evaluating both immediate and long-term impacts on the home. Determine the best repair or replacement solutions, balancing quality, code requirements, and customer needs. Tackle complex, recurring problems with sharp technical instincts and hands-on know-how. Use the right tools and diagnostic techniques to nail every assessment and deliver reliable results. Maintain and continuously expand technical expertise by participating in ongoing training, certifications, and professional development to stay current with plumbing technology, tools, and industry best practices. Customer Communication & Experience Clearly explain your findings and recommendations to customers without pressure or technical jargon. Address customer questions and concerns with patience, professionalism, and empathy. Set clear expectations around timelines, scope of work, and outcomes to build trust and confidence. Consistently represent Action Furnace’s values by delivering a positive, respectful, and professional in-home experience at every visit. Customer Education and Solutions Walk customers through repair-vs-replace options clearly and honestly. Identify ethical, customer-focused opportunities for system upgrades, replacements, or preventative solutions that enhance reliability, efficiency, and long-term performance. Educate homeowners on how their plumbing systems operate, common maintenance needs, and warning signs of future issues. Introduce and explain maintenance plans, membership programs, and proactive service options that help customers protect their homes and avoid unexpected repairs. Ensure all recommendations align with Action Furnace’s commitment to integrity, quality workmanship, and customer-first service. Safety and Compliance Strictly adhere to all applicable plumbing codes, OH&S requirements, and Action Furnace safety policies to ensure safe and compliant work at all times. Perform work in a manner that prioritizes personal safety, customer safety, and the protection of property in occupied residential environments. Maintain a clean, organized, and hazard-free worksite during and after each job, minimizing disruption to homeowners. Properly use and care for tools, equipment, and personal protective equipment (PPE). Actively participate in safety meetings, training sessions, inspections, and incident reporting to support a strong safety culture. Who We're Looking For: Journeyperson Plumbing Ticket A valid Class 5 driver's license with a minimum of three years' driving experience and a clean driver's abstract. Strong problem-solving skills. Excellent communication and customer service skills. A positive attitude and willingness to learn. The ability to work independently while contributing to a collaborative team environment. We would love to see you join the Action Furnace team! If this sounds like an exciting opportunity for you, please do not hesitate to apply! Action Furnace is committed to creating an inclusive and accessible workplace. If you require accommodation during any stage of the recruitment process, please let us know and we'll work with you to meet your needs.

What you’ll do

The Service Plumber is responsible for the installation, repair, and maintenance of residential plumbing systems while ensuring compliance with safety codes. They must also provide exceptional customer service by diagnosing issues, explaining solutions, and educating homeowners on system care.

Requirements

Candidates must hold a Journeyperson Plumbing Ticket and possess a valid Class 5 driver's license with a clean abstract. Strong problem-solving abilities and excellent communication skills are required to succeed in this customer-facing role.

Benefits

• Competitive compensation
• Performance incentive opportunities
• Comprehensive Health & Dental benefits
• RRSP matching program
• Health Spending Account
• Company vehicle
• Company iPhone
• Company iPad

Listed skills

• Problem solving · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Plumbing
• Residential plumbing systems
• System diagnosis
• Repair and maintenance
• Customer communication
• Problem solving
• Technical expertise
• Code compliance
• Safety compliance
• Customer education
• Preventative maintenance
• Installation
• Plumbing Systems
• Residential Plumbing
• Empathy
• Smartphone Operation
• Patience
• Building Trust
• Professionalism
• Positivity
• Willingness To Learn
• Ethical Standards And Conduct
• Valid Driver's License
• HVAC
• Apple IPad
• Teaching
• Customer Service
• Communication
• Customer Communications Management
• Incident Reporting
• Problem Solving
• Personal Protective Equipment
• Plumbing Codes
• Safety Culture
• Balancing (Ledger/Billing)
• Teamwork
• Honesty

Job areas

• Trades
• Construction
• Customer Service & Support
• Service Plumber
• Plumber
• Plumbers and Pipe Fitters
• Plumbers, Pipefitters, and Steamfitters

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