Store and Outside Sales Manager

Job summary

Oversee daily store operations, including staff supervision, inventory, product displays, and a clean, safe sales environment, while supporting customer service and coordinating deliveries. Lead outside sales by developing contractor relationships, conducting site visits, preparing quotes, following up on opportunities, monitoring performance, and training staff to support business growth and customer satisfaction.

Job details

Company Description Adams Building Supply Limited is a family-owned, multi-store supplier of lumber and building materials serving Southwestern Ontario. The company focuses on superior customer service and competitive pricing for industry professionals and skilled DIY customers. Product offerings are tailored to residential construction needs, including framing lumber, plywood, OSB, treated and cedar lumber, composite and PVC decking, exterior railings, and roofing materials. The stores also provide drywall, insulation, interior doors and trim, construction hardware, tools, and outdoor products such as BBQs and smokers. Team members work in a fast-paced, customer-centered environment with a strong emphasis on product knowledge and reliable service. Role Description The Store and Outside Sales Manager is a full-time, on-site role based in London, ON. This role oversees daily store operations, including supervising staff, managing inventory levels, ensuring accurate product displays, and maintaining a clean, safe, and organized sales environment. The manager leads outside sales efforts by building relationships with contractors and professional customers, conducting site visits, preparing quotes, and following up on opportunities. Day-to-day responsibilities include supporting front-line customer service, resolving service issues, coordinating deliveries, and aligning pricing and promotions with company objectives. The role also involves monitoring sales performance, training team members, and collaborating with leadership to drive growth and enhance customer satisfaction. Qualifications Ability to ensure strong Customer Service and Customer Satisfaction through attentive support and problem-solving. Proven Sales and Lead Generation skills to grow accounts and expand the customer base. Experience with Account Management to maintain, strengthen, and develop long-term customer relationships. Knowledge of lumber, building materials, and residential construction products or willingness to learn quickly. Previous experience in retail management, outside sales, or a related role in the building supply or construction industry. Strong communication, negotiation, and interpersonal skills, with the ability to lead and motivate a diverse team. Solid organizational and time-management abilities, including managing multiple priorities and meeting deadlines. Proficiency with point-of-sale systems and basic computer applications; valid driver’s license for customer visits may be required.

What you’ll do

Oversee daily store operations, including staff supervision, inventory, product displays, and a clean, safe sales environment, while supporting customer service and coordinating deliveries. Lead outside sales by developing contractor relationships, conducting site visits, preparing quotes, following up on opportunities, monitoring performance, and training staff to support business growth and customer satisfaction.

Requirements

Candidates should have experience in retail management, outside sales, or a related building supply or construction role, along with knowledge of lumber and residential construction products or the ability to learn quickly. Strong customer service, sales, account management, leadership, communication, negotiation, organizational, and time-management skills are required, as is proficiency with point-of-sale systems and basic computer applications; a valid driver's license may be required.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Account Management · Preferred
• Team Leadership · Preferred
• Communication · Preferred
• Negotiation · Preferred
• Problem solving · Preferred
• Inventory management · Preferred
• Organization · Preferred
• Time management · Preferred
• Point-of-sale systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Satisfaction
• Sales
• Lead Generation
• Account Management
• Lumber and Building Materials Knowledge
• Retail Management
• Outside Sales
• Team Leadership
• Communication
• Negotiation
• Problem-Solving
• Inventory Management
• Organization
• Time Management
• Point-of-Sale Systems

Job areas

• Management & Leadership
• Sales
• Retail
• Customer Service & Support
• Construction