Commercial Account Manager

Job summary

The Customer Account Manager is responsible for selling automotive products to repair shops and managing commercial accounts to achieve sales goals. They must also collaborate with store teams to ensure product availability and provide feedback on market trends.

Job details

Job Description What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity. Key Duties and Responsibilities Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts Implement new Commercial Sales programs, as well as support current programs Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc. Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc. Essential Job Skills Necessary for Success as a CAM Working knowledge of Advance products and services and the ability to market those products and services to meet customer need Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork Working knowledge of automotive systems and traditional automotive aftermarket Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals Use Microsoft software effectively (Word, Excel required – PowerPoint preferred) Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent Ability to review and analyze business reports, such as profit and loss statement (P&L) Think strategically, analyze issues and options, and effectively manage and facilitate change Ability to work an assortment of days, evenings, and weekends as needed Ability to travel overnight occasionally Prior Experiences that Set a CAM up for Success Proven sales track record with 3-5 years related selling experience. Education High School diploma or general education degree (GED) Associate’s degree or equivalent from a two-year college or technical school preferred Certificates, Licenses, Registrations Must have a valid driver's license and be fleet safety certified. ASE certification preferred, but not required Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. Compensation Range: The range of expected compensation for this role is between 55,300.00 CAD and 70,500.00 CAD salary for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Please review some of our benefit highlights! Opportunity to work for one of the largest after-market auto parts provider in North America Visibility to career growth opportunities across the entire Advance Auto Parts organization Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role. Access to a robust online training system for personal or leadership development A rewarding organizational culture through our team member recognition program Group health, dental, disability and life insurance coverage Employee discounts Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members Please be advised that this job posting is for an existing vacancy within Advance Auto Parts.

What you’ll do

The Customer Account Manager is responsible for selling automotive products to repair shops and managing commercial accounts to achieve sales goals. They must also collaborate with store teams to ensure product availability and provide feedback on market trends.

Requirements

Candidates should have 3-5 years of related sales experience and a working knowledge of automotive systems and aftermarket parts. Proficiency in Microsoft Office and the ability to perform physical tasks like lifting up to 100 pounds are required.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Group RRSP with employer contribution
• Discounted stock purchase plans
• Performance bonuses
• Employee discounts
• Career growth opportunities
• Online training system

Listed skills

• Sales · Preferred
• Account Management · Preferred
• Inventory management · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• written communication · Preferred
• Data analysis · Preferred
• Team Leadership · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Account management
• Automotive parts knowledge
• Inventory management
• Customer relationship management
• Microsoft Word
• Microsoft Excel
• Presentation skills
• Verbal communication
• Written communication
• Strategic thinking
• Data analysis
• Profit and loss analysis
• POS operation
• Team leadership
• Problem solving
• Report Writing
• Bilingual (Spanish/English)
• Automotive Knowledge
• Profit And Loss (P&L) Management
• Automotive Service Excellence (ASE) Certification
• Valid Driver's License
• Market Positioning
• Microsoft Access
• Aftermarket Modifications
• Automotive Services
• Business To Business
• Business Correspondence
• Management
• Calculations
• Computer-Aided Manufacturing
• Communication
• Selling Techniques
• Gross Profit
• Leadership
• Inventory Management
• Leadership Development
• Merchandising
• Microsoft Software
• Phone Sales
• Microsoft PowerPoint
• Presentations
• Purchasing
• Strategic Thinking
• Loading And Unloading
• Writing

Job areas

• Sales
• Retail
• Logistics
• Management & Leadership
• Commercial Account Manager
• Logistics / Supply Chain Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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