Credit & Collections Associate

Location: Grimsby, Ontario Work Arrangement: Hybrid — 3 days per week on-site Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m. EST Employment Type: Temporary contract with potential for extension Salary: $27-$32 Aeolus Staffing Solutions is recruiting a Temporary Credit & Collections Associate for one of our established clients in Grimsby, Ontario. The successful candidate will manage customer accounts, follow up on outstanding balances, resolve discrepancies, and support the timely collection of receivables. Key Responsibilities Monitor customer accounts and follow up on outstanding balances Investigate billing discrepancies, short payments, account adjustments, refunds, and reconciliation issues Communicate professionally with customers by telephone and email Work with internal departments to resolve account concerns Escalate complex or high-risk accounts when required Prepare weekly and monthly collection reports Maintain accurate and current account records Support departmental collection targets and service standards Perform other related credit and collections duties as required Qualifications One to two years of credit and collections experience Knowledge of finance, billing, accounts receivable, and collection procedures Experience using Microsoft Dynamics 365 Post-secondary education in Business Administration, Finance, Accounting, or a related field is preferred U.S. credit and collections experience is strongly preferred Bilingualism in English and French is an asset Skills and Attributes Strong customer service and communication skills Excellent attention to detail and problem-solving abilities Ability to prioritize competing demands and manage a high-volume workload Comfortable working independently and as part of a team Adaptable and able to learn new processes quickly Strong Microsoft Office skills, particularly Excel Applicants must be available to work on-site in Grimsby three days per week. Interested candidates are encouraged to apply with an updated resume

Manage customer accounts by following up on outstanding balances and resolving billing discrepancies. Support the timely collection of receivables and prepare weekly and monthly collection reports.

Requires one to two years of credit and collections experience and proficiency with Microsoft Dynamics 365. A post-secondary degree in Business, Finance, or Accounting is preferred, along with U.S. collections experience.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Financial ReportingPreferred
• Microsoft ExcelPreferred
• Accounts receivablePreferred
• Communication SkillsPreferred

Identified from the job description. Confirm important requirements above.

• Credit and Collections
• Accounts Receivable
• Microsoft Dynamics 365
• Microsoft Excel
• Customer Service
• Problem Solving
• Billing Reconciliation
• Financial Reporting
• Communication Skills
• Time Management

• Finance & Accounting
• Customer Service & Support
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Mar 3, 2027

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Entry level

Application method

Direct apply is available