Application Support Analyst

Job summary

Provide day-to-day first-line support for business applications, diagnose issues, monitor performance, and carry out maintenance and upgrades. Support application rollouts, updates, and testing, maintain documentation, and create and deliver training materials for business users.

Job details

Job Description On behalf of our client. Affinity is seeking an Application Support Analyst. Application Support Analyst Job Summary The Application Support Analyst will work directly with the Program Manager to provide day-to-day support, troubleshooting, and maintenance for various business applications. This role requires effective communication between end users, software vendors, and the IT team. The successful candidate will also be responsible for maintaining documentation and developing training materials. Job Responsibilities Provide first-line support for various IT applications. Diagnose and troubleshoot reported application issues. Monitor application performance and perform maintenance and upgrades. Assist with application rollouts, updates, and testing, including quality assurance (QA). Document applications, processes, and procedures. Create training materials in written or video format. Deliver training to business users as required. Perform other duties as assigned. Requirements Relevant post-secondary education. Experience supporting enterprise applications. Previous service desk experience. Application support and troubleshooting experience. Strong organizational skills and attention to detail. Ability to adapt to changing priorities and deadlines. Excellent written and verbal communication skills. Familiarity with Microsoft products. Affinity Earn Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/ About Affinity Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. For more information on Affinity, please visit www.affinity-group.ca Job Number: 14044

What you’ll do

Provide day-to-day first-line support for business applications, diagnose issues, monitor performance, and carry out maintenance and upgrades. Support application rollouts, updates, and testing, maintain documentation, and create and deliver training materials for business users.

Requirements

Relevant post-secondary education and experience supporting enterprise applications, including service desk work and application troubleshooting, are required. Candidates should have strong organizational skills, attention to detail, adaptability, excellent written and verbal communication, and familiarity with Microsoft products.

Listed skills

• written communication · Preferred
• Quality assurance · Preferred
• Attention to detail · Preferred
• Documentation · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Support
• Troubleshooting
• Enterprise Applications
• Service Desk Support
• Application Maintenance
• Application Performance Monitoring
• Software Upgrades
• Application Rollouts
• Quality Assurance
• Documentation
• Training Material Development
• User Training
• Organizational Skills
• Attention to Detail
• Written Communication
• Verbal Communication

Job areas

• Technology
• Customer Service & Support
• Software

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