Client Success Manager (Enterprise)

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Revenue team The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally through our large relationships in Canada. We are looking for a highly strategic, hands-on strategic Client Succes Manager to own and grow a portfolio of our large Canadian merchants. This role sits at the center of commercial strategy and execution—shaping multi-year joint roadmaps, influencing senior stakeholders, and orchestrating cross-functional teams to deliver on key success metrics and goals. You’ll operate as the quarterback for your accounts: setting the strategy, driving rigorous account planning, and ensuring day-to-day execution lands on time and against KPI targets. What You’ll Do Own and lead Affirm’s large Canadian partner relationships, driving growth and long-term strategy across multiple business units. Define and drive the strategic vision for each relationship—aligning joint priorities to Affirm’s broader goals and influencing senior stakeholders on both sides. Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities. Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases. Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results. Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes. What We Look For 7+ years of B2B client-facing experience; preferably in a tech or fintech environment. Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level. Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail. Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences. Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders. Experience structuring, negotiating, and closing large-scale commercial contracts Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team. Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives. Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred. Comfortable using Salesforce, AI, and BI tools. Bilingual French and English is a plus. Base Pay Grade - J Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN On Target Earnings (OTE) per year: $132,500 - $182,500 This posting is for an existing vacancy. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

The Client Success Manager will own and grow a portfolio of large Canadian merchant relationships by defining strategic visions and driving multi-year growth roadmaps. They will orchestrate cross-functional teams to deliver on key success metrics, manage commercial negotiations, and ensure long-term partner retention.

Candidates must have 7+ years of B2B client-facing experience, preferably within the tech or fintech sectors. Strong analytical abilities, executive-level communication skills, and experience in structuring large-scale commercial contracts are required.

• Health care coverage • Dental coverage • Vision coverage • Flexible spending wallets • Technology stipend • Food stipend • Lifestyle stipend • Family forming expenses • Paid time off • Employee stock purchase plan

• Data analysisPreferred
• CommunicationPreferred
• Project managementPreferred
• Client Relationship ManagementPreferred
• SalesforcePreferred
• Stakeholder ManagementPreferred

Identified from the job description. Confirm important requirements above.

• Client relationship management
• Strategic account planning
• Commercial negotiations
• Cross-functional leadership
• Performance optimization
• Stakeholder management
• Salesforce
• Business intelligence tools
• Financial products
• E-commerce
• Contract management
• Strategic growth
• Data analysis
• Communication
• Project management
• Fintech
• Informed Consent
• Influencing Skills
• Go-to-Market Strategy
• Financial Technology (FinTech)
• Relationship Management
• Business Objectives
• Bilingual (French/English)
• Business Results
• Analytical Skills
• Account Planning
• Artificial Intelligence
• Analytics
• Business To Business
• Customer Relationship Management
• Strategic Planning
• Software As A Service (SaaS)
• Alternative Financial Services
• E-Commerce Management
• Sales
• Marketing
• Key Performance Indicators (KPIs)
• Memos
• Negotiation
• Persuasive Communication
• Telemarketing
• Presentations
• Proactivity
• Strategic Partnership
• Value Propositions
• Verbal Communication Skills
• Detail Oriented
• Honesty

• Sales
• Customer Service & Support
• Finance & Accounting
• Management & Leadership
• Technology
• Client Success Manager
• Customer Success Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week