Make every post-purchase moment count with AfterShip.
Toronto
AfterShip is the AI post-purchase platform built for the brands obsessed with what happens after checkout. More than 20,000 brands run their post-purchase on AfterShip — including Mejuri, AWAY Travel, SKIMS, Gymshark, FIGS, DIME Beauty, Dr. Squatch and more — and we're the infrastructure behind Shopify, TikTok Shop, PayPal, and OpenAI. We've tracked over 11B shipments, processed 16M returns, and connected merchants to 1,400+ carriers worldwide since 2012 — bringing order tracking, shipping, returns, warranty, and AI delivery predictions into one unified system.
Hybrid · Toronto
You will manage a portfolio of strategic enterprise accounts, focusing on retention, expansion, and driving commercial outcomes. This involves leading renewals, building executive relationships, and acting as a strategic partner to ensure customer success and product adoption.
On-site · Toronto
About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and eng…
Hybrid · Toronto
You will serve as the primary technical point of contact for enterprise customers, overseeing onboarding, migration, and ongoing operational success. You will also collaborate with internal engineering and product teams to resolve complex technical issues and communicate platform updates to clients.
Remote · Toronto, Ontario, Canada, Vancouver, British Columbia, Canada
You will own the strategy and roadmap for AfterShip.com to drive brand growth, conversion, and revenue. You will lead cross-functional initiatives and implement AI-native workflows to optimize site performance and discoverability.
Remote · Canada
Build and execute automated email journeys and in-app programs across the B2B customer journey to drive feature adoption and lead nurture. Track core KPIs and build dashboards to connect email engagement to revenue outcomes while collaborating cross-functionally.
Remote · Austin, Texas, United States, Barcelona, Catalonia, Spain, Toronto, Ontario, Canada
The role involves partnering with sales and customer success teams to design and deliver technical solutions for mid-market and enterprise customers. Key duties include conducting technical discovery, delivering tailored demos, and acting as a technical advisor to ensure product adoption.
