Product Support Expert IDEAL - French languaage

Job summary

Provide expert-level technical support to dealers and customers to resolve complex issues with agricultural machinery. Drive awareness of advanced digital technologies and collaborate globally to share best practices and factory-level investigations.

Job details

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today! Your Impact * To Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees; * Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel. Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted. * Support the setup and fine-tuning of combines in the field across various crops and conditions. This includes hands-on assistance for new dealers and VIP customers to ensure a successful start ("baby-sitting" approach). Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise. * Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools. Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices. ( even during Low season) Issue Escalation and Feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions. Factory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis. * Provide limited support for installing field solutions in controlled environments. Monitor and report performance before broader deployment. To ensure that all AGCO core or branded products are supported technically with superior customer service. Your Experience and qualifications * Experience: 1–5 years in product support or customer support within the agricultural business or agricultural machinery sector. Strong understanding of agricultural products and systems, including both mechanical and electrical components. Minimum educational requirements: High School diploma. * Familiarity with service and parts management practices, along with the farm machinery dealer network. * Solid understanding of mechanized agriculture and land preparation techniques. * Excellent interpersonal skills and commercial awareness to support customer and dealer interactions. * High proficiency in PC usage, including Microsoft Office and other relevant digital tools. Your Benefits * Health care and wellness plans * Dental and vision plans * Flexible and virtual work options (where available) * 401(k) Savings Plan with company match * Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price * Paid holidays and paid time off * Health savings and flexible spending accounts * Reimbursement for continuing education * Life insurance and other supplemental insurance plan Your Workplace You will work with your wonderful AGCO colleagues from Canada (Remote) We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives. Join us as we bring agriculture into the future and apply now!

What you’ll do

Provide expert-level technical support to dealers and customers to resolve complex issues with agricultural machinery. Drive awareness of advanced digital technologies and collaborate globally to share best practices and factory-level investigations.

Requirements

Requires 1-5 years of experience in product or customer support within the agricultural machinery sector. A minimum of a high school diploma and a strong understanding of mechanical and electrical agricultural systems are required.

Benefits

• Health Care And Wellness Plans • Dental And Vision Plans • Flexible And Virtual Work Options • 401(k) Savings Plan With Company Match • Employee Stock Purchase Plan • Paid Holidays • Paid Time Off • Health Savings And Flexible Spending Accounts • Reimbursement For Continuing Education • Life Insurance • Supplemental Insurance Plan

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Agricultural Machinery
• Complex Case Resolution
• Digital Technology Promotion
• Troubleshooting
• Customer Service
• Mechanical Systems
• Electrical Components
• Microsoft Office
• Interpersonal Skills
• Commercial Awareness
• PC Proficiency

Job areas

• Agriculture
• Customer Service & Support
• Engineering
• Manufacturing