Parts Advisor, Neepawa

Job summary

Provide customer and service-team support by answering parts inquiries, checking availability, processing orders, and handling shipments and returns. Manage inventory, work toward sales goals, develop machinery and parts knowledge, and collaborate with the parts team and other branches.

Job details

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Neepawa, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment. Key Responsibilities Customer & Service Support Provide outstanding customer service in person, by phone, and via email Support service technicians and the service team with parts-related needs Address inquiries, check availability, and process orders accurately Shipping & Receiving Receive and inspect incoming parts shipments Accurately manage outbound shipments to customers and other branches Handle returns in accordance with company policies Teamwork & Collaboration Work closely with the parts team to ensure smooth daily operations Assist other branches when coverage is needed Contribute to a cooperative and team-driven work culture Sales & Performance Work toward achieving and exceeding parts sales goals Recommend and upsell relevant parts and promotions to customers Track sales performance and report progress to the Parts Manager Product Knowledge & Development Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts Stay informed on new products and technologies Share knowledge with the team to support a learning environment Inventory Management Monitor inventory levels and help optimize stock availability Perform cycle counts and assist in minimizing stock discrepancies Recommend stocking of high-demand items Maximize supplier discounts through effective order timing Other duties as assigned Qualifications High school diploma or equivalent (post-secondary education an asset) Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred Strong communication and organizational skills Demonstrated ability to meet sales goals Technical knowledge of machinery/parts or willingness to learn Ability to work independently and collaboratively Willingness to travel between branches if required Working Conditions Must be able to lift and move parts weighing 50+ lbs Standing for extended periods and working in warehouse settings Overtime may be required during peak periods About AgWest: At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team. Ready to join a growing team in the heart of Manitoba agriculture? Apply today and help us deliver exceptional service to our valued customers in Neepawa and surrounding communities.

What you’ll do

Provide customer and service-team support by answering parts inquiries, checking availability, processing orders, and handling shipments and returns. Manage inventory, work toward sales goals, develop machinery and parts knowledge, and collaborate with the parts team and other branches.

Requirements

A high school diploma or equivalent is required, while post-secondary education is an asset; experience in a parts department or customer service role is sought, preferably in agriculture or heavy machinery. Candidates should have strong communication and organizational skills, be able to meet sales goals, work independently and collaboratively, travel between branches if needed, and handle physical warehouse duties including lifting parts weighing over 50 pounds.

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Upselling · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Organization · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Parts Sales
• Inventory Management
• Shipping And Receiving
• Order Processing
• Sales Target Achievement
• Upselling
• Product Knowledge
• Machinery Parts Knowledge
• Communication
• Organization
• Teamwork
• Cycle Counting
• Supplier Discount Management
• Returns Processing

Job areas

• Agriculture
• Sales
• Customer Service & Support
• Logistics
• Retail

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