Ahmed Abdo

Experience: Data Production Executive at Kantar & Numerator (2026–present); Customer Service Agent (English) at Concentrix | Booking.com Account (2025–2026); Laboratory Analyst / Chemist at Ain Shams University Hospitals (2021–2025). Studied Diploma, Practical Biochemistry at Benha Faculty of Science, Benha University.

• Amazon Web Services
• Attention to detail
• Bilingual communication
• Business analysis
• Communication
• Customer service
• Data analysis
• Data visualization
• Git
• GitHub
• Google Cloud
• Google Workspace
• Jira
• Leadership
• Microsoft Azure
• Microsoft Excel
• Microsoft Office
• Organization
• PostgreSQL
• Power BI
• Problem solving
• Product management
• Python
• Requirements gathering
• SQL
• Teamwork
• Time management

1. Data Production Executive

   Kantar & Numerator

   Mar 2026 to Present

   Cairo, Egypt

   • Modernised a legacy ETL data production pipeline by independently designing and building Python Jupyter Notebook solutions that replaced all manual, error-prone processes end-to-end — reducing cycle times and improving output reliability with no formal mandate. • Contributed Python scripts to update and automate inherited legacy workflows, rewriting outdated processing routines to eliminate bottlenecks, reduce manual touchpoints, and align the ETL pipeline with current data engineering standards. • Built and maintained interactive Power BI dashboards using DAX measures to monitor operational KPIs in real time, delivering stakeholder visibility into project health, delivery timelines, and data quality indicators. • Executed complex statistical analysis and data weighting using SPSS and advanced Excel, maintaining high data integrity across multi-national client reports for global market research projects. • Analysed large datasets to identify trends, gaps, and Agile process improvement opportunities, translating findings into concise business summaries and talking points for senior leadership and cross-functional stakeholder reviews.

2. Customer Service Agent (English)

   Concentrix | Booking.com Account

   May 2025 to Mar 2026

   Giza, Egypt

   • Operated within a high-volume, KPI-monitored call centre environment, developing first-hand understanding of demand patterns, workload fluctuations, and the operational metrics that drive service delivery performance. • Identified recurring issue trends and communicated process gaps to team leads, applying structured analytical thinking to operational problems and escalation workflows.

3. Laboratory Analyst / Chemist

   Ain Shams University Hospitals

   Nov 2021 to May 2025

   Cairo, Egypt

   • Applied quantitative analysis and statistical modelling to monitor laboratory performance metrics and quality control data in a compliance-driven clinical environment, detecting trends and supporting evidence-based process improvements. • Produced structured analytical reports from large patient datasets, ensuring data accuracy and delivering clear findings to clinical stakeholders — establishing disciplined habits in data integrity and documentation.

1. Benha Faculty of Science, Benha University

   Diploma, Practical Biochemistry

   Egypt

   2023

   1-Year

2. Benha Faculty of Science, Benha University

   Bachelor of Science, Special Natural Sciences (Chemistry)

   Egypt

   2016 to 2020

• Google Data Analytics Professional Certificate

  Coursera / Google

• Apache PySpark by Example

  LinkedIn Learning

• Introduction to Alteryx & Analytics Tips

  LinkedIn Learning

• Looker Studio for Beginners

  LinkedIn Learning

• The AI-Driven Financial Analyst

  LinkedIn Learning

• Mathematics for Machine Learning

  Coursera

• Google Advanced Data Analytics Professional Certificate

  Coursera / Google

• Microsoft Power BI Data Analytics Professional Certificate

  Coursera / DataCamp

• SQL for Data Science

  Coursera

• Advanced SQL for Data Science: Time Series

  LinkedIn Learning

• AWS Fundamentals for Cloud Practitioners

  Coursera

• E-Youth AI Data Analytics Boot Camp

• Machine Learning Specialization

  Coursera / Andrew Ng

• Microsoft Certified: Fabric Analytics Engineer Associate (DP-600)

  Microsoft

• Machine Learning Crash Course

  Google Developer Programs

• Green Digital Certificate Program

  INCO Academy in partnership with LinkedIn

• ArabicNative
• EnglishProfessional