Broker Director, Western Canada

Job summary

The Broker Director manages national broker relationships and collaborates with internal leadership to drive profitable growth and retention. They are responsible for executing target account programs, monitoring performance KPIs, and ensuring alignment with national broker strategies.

Job details

AIG Canada has launched careers and developed future leaders for 60 years. Broker Director – Western Canada At AIG, we are reimagining the way we help customers to manage risk. Join us to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Distribution Reporting to the Western Canada or Eastern Canada Broker & Market Leader (“BML”), the Broker Director’s two primary responsibilities include: 1. directly managing, on a national basis the relationships with one or more of AIG’s national broker partners in Canada; and 2. developing relationships with and assisting the BML in managing all brokers within their market, with a particular focus on a smaller set of Top Brokers. The Broker Director will be a key member of the national Distribution team, and will collaborate closely with their counterparts and BMLs across Canada to drive engagement and insights that yield outpaced growth with Top Brokers. How you will create an impact Tasked with driving the financial results and managing brokers within their market, the Broker Director, in collaboration with BMLs and the Head of Distribution, Canada, will create clear goals that are defined and designed to: Champion and promote the national broker ownership model and focus on Top Brokers as a growth driver for AIG Drive profitable growth and/or retention and expand desired mix of business within the market and with assigned national broker Ensure AIG is deriving insights, value and results out of consulting or data services purchased from brokers. Support AIG’s efforts to execute goals locally which are consistent with national commitments to/from brokers. Leverage AIG platforms such as AIG 360, Salesforce and others to apply KPIs / measure success. Develop working knowledge of financial and performance metrics Develop and facilitate relationships with internal and external stakeholders, most notably fostering alignment with Underwriting to ensure AIG is best positioned to provide differentiated value that drives growth across all Product Lines. Work closely with both Distribution (other Broker Directors, Broker & Market leadership, Client Directors, Wholesale & Alternative Distribution) and Business Unit leaders to establish a comprehensive grasp of the portfolio, opportunities and target accounts with Top Brokers. With support of the Head of Distribution and BMLs, develop an understanding of non-standard broker compensation agreements for assigned national broker(s) Own the broker performance KPI framework for assigned national broker(s), and contribute to monthly and quarterly measurement reviews assessing the health of all Top Broker relationships Travel to assigned national broker(s) offices across Canada as needed, and to Top Broker offices within the market with appropriate level of Distribution leadership team to review results and adjust strategies/target where needed. Ensure a comprehensive understanding of all AIG products and services including targeted growth areas by Product in order to fully articulate to brokers everything that AIG has to offer Develop strategies and execution plans with the Broker & Market Leader and Product leadership Ensure alignment with broker agreements and strategies. Own the Target Account Program, and work with Distribution Analytics to: develop market and product level target account initiatives and relationship expansion. drive pipelining initiatives at the local level, and at the national level for assigned national broker(s) ensure monthly results and KPI reporting are distributed to the appropriate constituents (Broker & Market Leaders) and Product Leaders Use data to drive opportunities for alignment and profitable growth/retention strategies. Support execution of the North American Events Strategy, delivering broker\client events that are memorable and accretive to the AIG brand, in collaboration with the BML Host production meetings for assigned national brokers, and occasionally across all lines within their market to promote cross-selling Ensure a well-stocked inventory of promotional items appropriate for all levels of brokers and clients, within budget and with the approval of the BML What you’ll need to succeed Strong sales background, negotiation skills and presentation skills required. A passion for innovating and leading change. Strong business acumen, process, project management and data orientation Ability to professionally and tactfully manage sensitive and confidential information. Possess relevant technical grounding and ability to understand and articulate product strategies and differentiators. 10 years’ experience in broker and/or carrier relationship management, underwriting or commercial insurance broking is strongly preferred. Demonstrate adaptability, actively leaning into AIG’s learn-it-all culture. Strong written and verbal communication skills are required to communicate directly with senior leadership within AIG and the dedicated broker relationships. Mobility Travel to Canadian locations (~25%) and US locations (less than 5%) Ready to take your career to the next level? We would love to hear from you. The base salary range for this position is $88,000-$133,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply - your unique background matters to us. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview. AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. #LI-NT1 At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: SM - Sales & Marketing AIG Insurance Company of Canada

What you’ll do

The Broker Director manages national broker relationships and collaborates with internal leadership to drive profitable growth and retention. They are responsible for executing target account programs, monitoring performance KPIs, and ensuring alignment with national broker strategies.

Requirements

Candidates should have approximately 10 years of experience in broker or carrier relationship management, underwriting, or commercial insurance. Strong sales, negotiation, and presentation skills are required, along with the ability to travel to Canadian and US locations.

Benefits

• Health insurance • Wellbeing programs • Financial security programs • Professional development • Incentive plan

Listed skills

• Data analysis · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Negotiation
• Presentation skills
• Business acumen
• Project management
• Data analysis
• Relationship management
• Commercial insurance
• Underwriting
• Strategic planning
• KPI management
• Financial metrics
• Stakeholder management
• Cross-selling
• Communication skills
• Carrier Management
• Talent Pipelining
• Business Metrics
• Change Leadership
• Continuous Development
• Tactfulness
• Product Leadership
• Cross-Selling
• Adaptability
• Promotional Merchandise
• Business Acumen
• Consulting
• Leadership
• Marketing
• Innovation
• Key Performance Indicators (KPIs)
• Project Management
• Operations
• Performance Metric
• Presentations
• Profitable Growth
• Salesforce
• Verbal Communication Skills
• Wholesaling
• Target Accounts
• Product Strategy
• KPI Reporting

Job areas

• Sales
• Finance & Accounting
• Management & Leadership
• Consulting
• Broker
• Media / Talent Director
• Film, Stage and Related Directors and Producers
• Talent Directors
• Producers and Directors