Assistant Branch Manager

Job summary

Manage a team and oversee daily operations to ensure company objectives and exceptional customer service are met. Responsibilities include supervising field operations, enforcing health and safety rules, and performing administrative tasks like payroll and scheduling.

Job details

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling centers in Quebec, Ontario, New Brunswick, and Nova Scotia are supported by more than 400 employees who are passionate about innovation in the used vehicle market and about creating a greener environment for future generations. Since 2008, we have recycled over one million vehicles—and we’re not stopping there! Kenny U-Pull is a division of American Iron & Metal (AIM), a globally recognized leader in the metal recycling industry, with more than 125 sites, 4,000 employees worldwide, and over $3.5 billion in annual sales. Job Description Competitive salary + annual bonus Permanent full-time position Schedule: to be discussed (must be available 1 weekend out of 2) Work location: 4383 Rue Châteauguay, Jonquière, QC G8A 0A3 As the Assistant Branch Manager, you will work under the supervision of the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring that exceptional customer service is provided, all while making sure that the company’s objectives are met. You will be responsible for, among other things: Being actively present on the field to supervise and participate in operations in an environment that can be outdoors, physical, and dirty; Promoting a welcoming and safe workplace; Enforcing environmental and Health & Safety rules and procedures; Assisting the Branch Manager during monthly Health & Safety audits; Supervising daily operations such as scheduling and achieving sales and production targets; Supporting employees by participating in daily tasks and operational initiatives on the ground; Assisting the Branch Manager with internal communications to employees; Working in collaboration with various partners to monitor and implement business processes; Conducting quarterly performance evaluations of hourly employees jointly with the Branch Manager; Performing a variety of administrative tasks (cash deposits, payroll, schedules, etc.); Supporting the Branch Manager in the recruitment, onboarding, and integration of new employees; Acting as an ambassador in any organizational change and playing an active role in its deployment within your branch. Qualifications Minimum of three (3) years of experience in customer service; Minimum of one (1) year of experience in a management role; College or university degree; Experience in retail or the automotive sector is an asset; Bilingualism (French and English) is an asset. Desired Skills: Ability to empower employees; Ease in delegating tasks and conducting follow-ups; Strong communication skills (written, verbal, and presentation); Problem-solving abilities; Strong collaboration and teamwork orientation; Good time management and prioritization skills; Ability to demonstrate empathy. Additional Information Competitive salary + annual bonus Eligible for paid vacation from the date of hire; ** Comprehensive group insurance plan; Telemedicine (Access to a doctor 24/7); Group RRSP with employer matching contribution; A pleasant and friendly work environment; Company-organized events throughout the year (barbecue, Christmas party, etc.); Exceptional advancement opportunities; Employee discount on parts at any Kenny location. Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) Inc., a globally recognized leader in the metal recycling industry with more than 125 sites, 3,000 employees worldwide, and over $3.5 billion in annual sales. AIM and its subsidiaries are equal opportunity employers. Masculine wording is used solely to simplify the text. Only selected candidates will be contacted for an interview. Thank you for your interest.

What you’ll do

Manage a team and oversee daily operations to ensure company objectives and exceptional customer service are met. Responsibilities include supervising field operations, enforcing health and safety rules, and performing administrative tasks like payroll and scheduling.

Requirements

Requires at least three years of customer service experience and one year in a management role. A college or university degree is required, with bilingualism and experience in retail or automotive sectors being assets.

Benefits

• Annual Bonus • Paid Vacation • Comprehensive Group Insurance Plan • Telemedicine • Group RRSP With Employer Matching Contribution • Company-organized Events • Advancement Opportunities • Employee Discount On Parts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• Prioritization · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Employee Empowerment
• Delegation
• Communication Skills
• Problem-solving
• Collaboration
• Teamwork
• Time Management
• Prioritization
• Empathy
• Customer Service
• Team Management
• Operational Oversight

Job areas

• Management & Leadership
• Environmental & Sustainability
• Retail
• Customer Service & Support
• Manufacturing