Bilingual Customer Experience Specialist - Airport - Permanent - Proactive Hiring

Job summary

The Customer Experience Specialist assists passengers through various touch points at the airport, including check-in and boarding. They also provide special assistance to passengers with reduced mobility to ensure safe and timely flight performance.

Job details

The Customer Experience Specialist assists passengers through various touch points at the airport, including check-in and boarding. They also provide special assistance to passengers with reduced mobility to ensure safe and timely flight performance. Candidates must be bilingual in English and another language, and possess strong customer service and interpersonal skills. Applicants must be available for rotating shifts and able to pass a security clearance and a multi-week training program.

What you’ll do

The Customer Experience Specialist assists passengers through various touch points at the airport, including check-in and boarding. They also provide special assistance to passengers with reduced mobility to ensure safe and timely flight performance.

Requirements

Candidates must be bilingual in English and another language, and possess strong customer service and interpersonal skills. Applicants must be available for rotating shifts and able to pass a security clearance and a multi-week training program.

Benefits

• Employee travel program
• Health insurance
• Dental insurance
• Training and development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• punctuality · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Interpersonal skills
• Communication
• Teamwork
• Problem solving
• Bilingualism
• Safety conscious
• Punctuality
• Dependability
• Time management

Job areas

• Customer Service & Support
• Transportation
• Logistics

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