Customer Sales and Service Agent - Call Centre

Job summary

You will act as a primary point of contact for customers, assisting with trip planning, booking modifications, and resolving travel-related issues. The role requires managing complex travel situations while maintaining professional and empathetic service in a fast-paced environment.

Job details

You will act as a primary point of contact for customers, assisting with trip planning, booking modifications, and resolving travel-related issues. The role requires managing complex travel situations while maintaining professional and empathetic service in a fast-paced environment. Candidates must possess a high school diploma or equivalent and the ability to complete a 12-week full-time paid training program. You must be available to work a flexible 24/7 schedule, including evenings, weekends, and holidays, and demonstrate strong communication and problem-solving skills.

What you’ll do

You will act as a primary point of contact for customers, assisting with trip planning, booking modifications, and resolving travel-related issues. The role requires managing complex travel situations while maintaining professional and empathetic service in a fast-paced environment.

Requirements

Candidates must possess a high school diploma or equivalent and the ability to complete a 12-week full-time paid training program. You must be available to work a flexible 24/7 schedule, including evenings, weekends, and holidays, and demonstrate strong communication and problem-solving skills.

Benefits

• Travel privileges
• Health insurance
• Dental insurance
• Training and development
• Shift premium

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Conflict Resolution · Preferred
• Multitasking · Preferred
• Time management · Preferred
• Teamwork · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem-solving
• Active listening
• Conflict resolution
• Computer proficiency
• Multitasking
• Time management
• Teamwork
• Adaptability
• Professionalism
• Empathy

Job areas

• Customer Service & Support
• Transportation
• Sales

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