Client Service Technician

Job summary

The Client Service Technician is responsible for delivering, installing, and maintaining homecare equipment while providing training and troubleshooting support to patients. Additionally, the role involves warehouse duties, managing medical gas supplies, and participating in an after-hours on-call rotation.

Job details

R10101020 Client Service Technician (Open) Location: Gander, NL (540) - Respiratory therapy At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world? How will you CONTRIBUTE and GROW? VitalAire is currently recruiting a highly energetic and motivated Client Service Technician for our Gander branch. The Client Service Technician (CST) transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle. The CST delivers quality patient care by educating patients on the proper use, maintenance, and troubleshooting of the equipment. Sets up homecare equipment at patients’ home, provides training to new clients and responds to requests from current clients. Provides client education on equipment function, maintenance, and troubleshooting. Performs technical checks and reviews safety instructions with clients. Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries, and pick-up of equipment. Ensures operation of medical equipment by completing preventative maintenance requirements Meets client needs by delivering products according to schedule and as required. Ensures safe supply of gases to clients homes and transporting medical gases according to procedures and regulations. Ensures correct loading of vehicle by identifying product requirements for the day/week, and unloading product or material in compliance with safety and legislative requirements. Performs warehouse duties in the branches (IE: stocking shelves with supplies, shipping and receiving of products, and equipment cleaning and disinfection of patient equipment). Provides after hour service to clients by participating in branch on-call rotation. __________________ Are you a MATCH? High School Diploma and/or equivalent combination of education and experience 2-3 years of consecutive recent driving/delivery experience 2-3 years Customer service experience Clean and valid driver’s abstract Strong written and oral communication skills (verbal and written) in English Basic computer / tablet skills Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients Basic mechanical/repair skills Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

What you’ll do

The Client Service Technician is responsible for delivering, installing, and maintaining homecare equipment while providing training and troubleshooting support to patients. Additionally, the role involves warehouse duties, managing medical gas supplies, and participating in an after-hours on-call rotation.

Requirements

Candidates must have a high school diploma or equivalent, along with 2-3 years of recent driving and customer service experience. A clean driver's abstract and basic computer skills are required, with preference given to those with knowledge of respiratory home care equipment.

Listed skills

• Customer service · Preferred
• Warehouse operations · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Delivery
• Equipment installation
• Troubleshooting
• Patient education
• Preventative maintenance
• Warehouse operations
• Inventory management
• Safety compliance
• Communication
• Computer skills
• Tablet proficiency
• Mechanical skills
• Driving
• Shipping And Receiving
• Disinfecting
• Workplace Inclusivity
• Energetic
• Client Education
• Product Requirements
• Oxygen Cylinders
• Stocking Merchandise
• Willingness To Learn
• Patient-Centered Care
• Respiratory Therapy
• Customer Service
• Digitization
• English Language
• Warehousing
• Home Health Care
• Innovation
• Sleep Apnea
• Troubleshooting (Problem Solving)
• Loading And Unloading
• Verbal Communication Skills

Job areas

• Healthcare
• Customer Service & Support
• Logistics
• Trades
• Client Services Technician
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives