Cargo Agent

Job summary

The Cargo Agent is responsible for loading and moving cargo while ensuring manifests and load-planning documents are accurate. They also provide customer service and process payments in both office and aircraft-side environments.

Job details

Wage: $21.00 Hours of Work: Full-Time (35-40 hours per week) Location: Whitehorse, Yukon At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment. Why join us? Phenomenal local and international flight benefits for you and your family! Extra travel benefits such as hotels and cruises Employer paid health & dental benefits Group RRSP investment options Cargo shipping benefits Vehicle and home heating fuel discounts through Chieftain Energy for you and your family Role Summary: Working in Cargo you are responsible for loading and moving cargo while ensuring that manifests and load-planning documents are ready. This is a dynamic role working inside our office helping customers and working outside around our aircrafts! Key Duties and Responsibilities: Ensure cargo is packaged and stored appropriately Accept cargo and process accurate payments Provide excellent customer service in person or on the phone at all times Calculate available aircraft load and prioritize freight Verify received freight piece counts and notify receivers of freight shipments Must haves: Excellent English communication skills Customer service experience Valid Drivers License Must be physically fit (able to bend, kneel, crawl, stoop, climb and lift 70 pounds repetitively) Flexibility to work early mornings, evenings, split shifts, weekends, holidays A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support Must be a legally entitled to work in Canada Nice to haves: Previous warehouse experience Experience processing payments Forklift certification Valid First Aid Fluent in French Ready to join us? Submit your resume and cover letter explaining why you are an ideal fit for the role If selected, we'll reach out within 10 days for a brief introductory call Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager We aim to make final decisions within 14 days of the initial call At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve. We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward. Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!

What you’ll do

The Cargo Agent is responsible for loading and moving cargo while ensuring manifests and load-planning documents are accurate. They also provide customer service and process payments in both office and aircraft-side environments.

Requirements

Candidates must have excellent English communication skills, customer service experience, and a valid driver's license. The role requires physical fitness to lift 70 pounds and the flexibility to work varied shifts including weekends and holidays.

Benefits

• Flight benefits • Hotel benefits • Cruise benefits • Health benefits • Dental benefits • Group RRSP • Cargo shipping benefits • Vehicle fuel discounts • Home heating fuel discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• First Aid · Preferred
• responsibility · Preferred
• Forklift operation · Preferred
• Communication · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Load planning
• Cargo handling
• Payment processing
• Physical fitness
• Time management
• Accountability
• Responsibility
• Forklift operation
• First aid
• Forklift Certification
• Valid Driver's License
• Planning
• First Aid
• Calculations
• Customer Service
• English Language
• French Language
• Warehousing
• Innovation
• Operational Excellence
• Prioritization
• Enthusiasm
• Attentive Service
• Honesty

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Trades
• Cargo Agent
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers