Business Process & Training Specialist, Integrated Operations Centre (IOC)

Job summary

Analyze, document, and optimize Integrated Operations Centre processes, and maintain operational manuals and procedures in compliance with regulations. Coordinate training programs, coach and evaluate instructors, and support teams through operational, system, and procedural changes.

Job details

Join the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of best leisure airline in the world several times, and this is just the beginning. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments. Job Description In collaboration with the Manager, Business Processes and Training, the incumbent will play a key role in the continuous improvement of the Integrated Operations Centre (IOC). The person will analyze, document, and optimize business processes, coordinate the development and maintenance of operational manuals and procedures, and support the creation of training programs that promote operational excellence, regulatory compliance, and successful change adoption. Responsibilities Develop a thorough understanding of IOC operations, processes, and operational challenges. Analyze, map, and optimize business processes to support operational efficiency and strategic objectives. Develop, update, and maintain operational manuals, procedures, and related documentation while ensuring regulatory compliance. Facilitate workshops and meetings with stakeholders to document current and future-state processes and identify improvement opportunities. Collaborate with operational teams, IT teams, and subject matter experts to assess, validate, and implement business and technology solutions. Support teams through process, system, and procedural changes by ensuring effective communication and change management practices. Coordinate the development, maintenance, delivery, and continuous improvement of IOC training programs. Train, coach, and evaluate instructors to ensure consistency, quality, and compliance of training activities. Qualifications Bachelor’s degree or college diploma in a relevant field. Minimum of five (5) years of experience in a regulated transportation environment, preferably in an operational setting. Experience in roles such as airline auditor, passenger services supervisor, airport trainer, or another related operational function. Strong analytical skills with demonstrated ability to assess complex processes, identify opportunities, and implement practical improvements. Proven ability to build collaborative relationships, influence stakeholders, and work effectively in a fast-paced environment. Experience in project management, continuous improvement methodologies, change management, and knowledge of aviation regulations (e.g., CARs 705) are considered assets. Excellent proficiency with MS Office (Word, Excel, Outlook, Teams) and demonstrated ability to use collaborative digital tools and AI solutions (e.g., Copilot). Ability to quickly learn and adapt to new technologies. Oral and written fluency in French and English* A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally. Additional Information Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process. Employment Equity At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

What you’ll do

Analyze, document, and optimize Integrated Operations Centre processes, and maintain operational manuals and procedures in compliance with regulations. Coordinate training programs, coach and evaluate instructors, and support teams through operational, system, and procedural changes.

Requirements

Requires a relevant bachelor’s degree or college diploma and at least five years of experience in a regulated transportation environment, preferably in operations. Candidates should have strong analytical and stakeholder collaboration skills, fluency in French and English, and proficiency with Microsoft Office; project management, continuous improvement, change management, and aviation regulations are assets.

Benefits

• Travel Privileges

Listed skills

• Process Mapping · Preferred
• Process Optimization · Preferred
• Regulatory Compliance · Preferred
• Change Management · Preferred
• Project management · Preferred
• Continuous Improvement · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Process Analysis
• Process Mapping
• Process Optimization
• Operational Documentation
• Regulatory Compliance
• Workshop Facilitation
• Stakeholder Collaboration
• Solution Assessment
• Change Management
• Training Program Development
• Instructor Coaching
• Project Management
• Continuous Improvement
• Aviation Regulations
• Microsoft Office
• Collaborative Digital Tools

Job areas

• Transportation
• Management & Leadership
• Education
• Data & Analytics

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