Supervisor, Ramp

Job summary

Supervise ramp service operations to ensure compliance with safety standards and airport policies regarding baggage handling. Manage operational teams, handle station delays, and collaborate with airport and government authorities.

Job details

Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment. Job Description The individual in this role is responsible for supervising and ensuring the proper functioning of ramp service operations, making sure they meet Air Transat's high standards and safety requirements. As an ambassador for the company, the supervisor will also promote and maintain a safety culture at all times. Responsibilities Supervise the work teams for ramp services; Ensure compliance with Air Transat's airport policies and procedures regarding the treatment of baggage, both in terms of arrivals and departures. Conduct station inspections in accordance with company programs, identify corrective actions and ensure their implementation; Provide coaching and mentoring to operational teams Manage station delays, emergency events and irregular operations Work closely with airport authorities, government agencies Managing various reports related to ramp services Qualifications High school or equivalent experience related to the field (an asset). Minimum of five (5) years of experience in the aviation/airline industry, as a Ramp Agent and/or Ramp Team Lead. Two (2) years of experience in employee management. Must hold a valid Class 5 driver’s license. CIZR card and DA ramp permit (an asset). Knowledge of Transport Canada regulations governing airlines, as well as regulations from the Canada Border Services Agency (CBSA) and U.S. Customs and Border Protection (USCBP). Extensive experience in ground operations and a solid understanding of flight operations. Excellent organizational and problem-solving skills, with strong teamwork and leadership abilities. Flexible and available to work various shifts based on operational needs (day, evening, night, weekends, and holidays). Proficient in spoken and written French and English*. Additional Information *A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally. Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process. Employment Equity At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

What you’ll do

Supervise ramp service operations to ensure compliance with safety standards and airport policies regarding baggage handling. Manage operational teams, handle station delays, and collaborate with airport and government authorities.

Requirements

Requires at least five years of aviation industry experience and two years in employee management. Must possess a valid Class 5 driver's license and proficiency in both English and French.

Benefits

• Exclusive Travel Privileges

Listed skills

• Incident Management · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Ramp Operations Supervision
• Employee Management
• Safety Culture Promotion
• Coaching and Mentoring
• Incident Management
• Regulatory Compliance
• Problem Solving
• Leadership
• Organizational Skills
• Ground Operations
• Flight Operations
• Bilingual Communication

Job areas

• Transportation
• Logistics
• Management & Leadership
• Security & Safety