Create culture-driven employee handbooks, streamline employment law compliance, and bring HR documents to life.
Toronto, Ontario
AirMason exists to help HR professionals and business leaders streamline the onboarding process, easily manage compliant documents, and increase employee engagement. With our smart distribution tools, seamless design platform and integrations with leading HRIS and SSO partners, we save our clients time and fuss when it comes to HR compliance. Our mission is to strengthen the relationship between employer and employee. Our SaaS platform helps you create on-brand, beautiful digital documents which can be updated and communicated to your employees in real-time. Visit airmason.com to start your free trial today or book in for a product demo!
On-site
Manage a portfolio of strategic enterprise accounts, guiding customers through adoption, ongoing enablement, renewals, and expansion while proactively addressing risks. Coordinate with Sales, Product, Engineering, and Technical Onboarding to resolve issues, communicate customer insights, and improve customer outcomes and the product experience.
On-site
Investigate and resolve client-reported platform issues involving data, configuration, access, SSO, and integrations, escalating well-documented bugs to engineering and communicating progress and resolutions to clients. Create and maintain support documentation, test previews and releases, and identify recurring issues that can be prevented through fixes, automation, or improved guidance.
On-site
You will act as a trusted advisor to enterprise customers, managing their implementation, adoption, and long-term value realization. Additionally, you will drive renewals and expansion opportunities while collaborating with internal teams to influence product development.
