Sales Support Representative

Job summary

The role involves managing CRM activities and customer master data for wholesale accounts within the D365 system. It also requires collaborating with sales and marketing teams to ensure reliable fuel supply and providing data-driven recommendations to customers.

Job details

Airswift is looking for: Bilingual Sales Support Representative Location: Calgary, AB Schedule: Monday to Friday Duration: 1-year contract (with possibilities of extension) Bilingual Sales Support Representative As a Sales Support Representative, you will provide best-in-class service and customer relationship management to existing and new wholesale customers across our National Wholesale Sales network. Minimum Requirements: Ability to write and speak fluently in French and English. 5+ years of experience in a related field (i.e. business, Sales and Marketing) A post-secondary education, or undergraduate degree, in a relevant field of study Intermediate proficiency in Microsoft Office Proficient verbal and written communication skills Responsibilities: Coordinate, create and respond to Customer Relationship Management (CRM) activities related to existing accounts or the establishment of new accounts, pricing and tax exemptions. Create and maintain customer master data in D365 CRM for the Downstream Sales and Credit teams, including Direct Sales, Retail Sales, Wholesale Distributors, and Petro-Pass accounts. Collaborate with the Sales and Marketing teams which include Direct / Inside Sales, Distribution, Asset Management and Account Managers, Credit, Invoicing, in maintaining and setting up new accounts while ensuring the security and reliability of fuel supply to customers. Create reports based on customer needs and provide trusted recommendations and best practices to utilize Petro-Canada's product management platforms. Location and Other Key Details: This is an office based role. You will work out of our Calgary head office. Hours of work are a regular 40-hour work week, Monday to Friday

What you’ll do

The role involves managing CRM activities and customer master data for wholesale accounts within the D365 system. It also requires collaborating with sales and marketing teams to ensure reliable fuel supply and providing data-driven recommendations to customers.

Requirements

Candidates must be fluent in both French and English with over 5 years of experience in business, sales, or marketing. A post-secondary degree and intermediate proficiency in Microsoft Office are required.

Listed skills

• written communication · Preferred
• Microsoft Office · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingualism
• French Fluency
• English Fluency
• Customer Relationship Management
• Microsoft Office
• D365 CRM
• Data Management
• Report Generation
• Verbal Communication
• Written Communication

Job areas

• Sales
• Customer Service & Support
• Administrative
• Energy