Client Services Manager

Job summary

Manage day-to-day communications across multiple client accounts, serving as the primary point of contact and delivering assets and updates on time. Gather and clarify client feedback, route it to internal teams, flag concerns to stakeholders, and maintain organized communication and client documentation.

Job details

Airtraffic is a video production company that primarily supports video game studios. We are seeking an experienced Client Services Manager to manage day-to-day client communications: routing deliverables, collecting feedback, running kickoff calls, and acting as a primary point of contact across multiple accounts. This is a fully remote, contract opportunity. This is NOT a sales role. You can view examples of the projects we create at www.airtraffic.co The Work: Serve as a primary point of contact for various clients around the world Deliver assets and updates to clients in a timely manner in accordance with client specifications Collect, clarify, clean up, and route feedback to internal teams Flag client concerns, risks, or questions to the correct internal stakeholders Keep communication organized and easy to track across all delivery platforms Maintain internal documentation for client processes and preferences You: Have experience in client/customer-facing roles Love talking to and collaborating with other people Have experience using project management tools like Notion, Asana, Wrike, or similar Have a working understanding of video editing and graphic design processes Can communicate clearly and professionally, both written and spoken Are able to relay feedback between two parties without losing nuance or important details Can manage multiple projects and communication threads at once without issue Love playing video games Have a fast and reliable internet connection

What you’ll do

Manage day-to-day communications across multiple client accounts, serving as the primary point of contact and delivering assets and updates on time. Gather and clarify client feedback, route it to internal teams, flag concerns to stakeholders, and maintain organized communication and client documentation.

Requirements

Candidates should have experience in client- or customer-facing roles, strong written and spoken communication, and the ability to manage multiple projects and communication threads. They should be familiar with project management tools such as Notion, Asana, or Wrike, understand video editing and graphic design processes, enjoy playing video games, and have reliable high-speed internet.

Listed skills

• Client Relationship Management · Preferred
• Project Coordination · Preferred
• written communication · Preferred
• Multitasking · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Communication
• Client Relationship Management
• Project Coordination
• Feedback Management
• Stakeholder Communication
• Project Management Tools
• Notion
• Asana
• Wrike
• Video Editing Processes
• Graphic Design Processes
• Written Communication
• Verbal Communication
• Multitasking
• Documentation

Job areas

• Customer Service & Support
• Management & Leadership
• Creative & Media