AWS Connect - Bilingual Manual Tester

AWS Connect - Bilingual Manual Tester Canada (Remote) Contract Opportunity Duration: 2 months to start with strong potential for renewal Location: Remote (Must be available to work EST hours) About the Opportunity Akkodis is seeking a Bilingual Manual Tester (English/French) with hands-on experience testing Amazon Connect (AWS Connect) solutions. The successful candidate will play a key role in ensuring the quality, functionality, and performance of customer service and contact center applications within a cloud-based environment. This position is ideal for a detail-oriented QA professional who enjoys validating end-to-end customer journeys, collaborating with cross-functional teams, and ensuring exceptional user experiences across bilingual customer-facing platforms. What Will the Successful Candidate Do? The AWS Connect Bilingual Manual Tester's primary responsibilities include, but are not limited to: Develop, execute, and maintain manual test cases, test plans, and test scripts. Perform Functional, Integration, Regression, System, and User Acceptance Testing (UAT). Validate Amazon Connect call flows, routing profiles, queues, IVR functionality, and customer interaction workflows. Test integrations between Amazon Connect and CRM, ticketing, telephony, and third-party applications. Identify, document, and track defects using Jira, Azure DevOps, or similar tools. Collaborate with Business Analysts, Developers, Product Owners, and stakeholders to clarify requirements and testing scenarios. Validate multilingual customer journeys and business processes in both English and French. Participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Analyze test results and provide recommendations for quality improvements. Ensure adherence to QA standards, best practices, and project timelines. What the Successful Candidate Needs to Succeed Must-Have Skills Amazon Connect (AWS Connect) Manual Software Testing English/French Bilingual Communication Required Experience 5+ years of Manual Software Testing experience. Hands-on experience testing Amazon Connect (AWS Connect) environments. Experience testing contact center, customer service, or IVR platforms. Experience working within Agile/Scrum delivery teams. Required Qualifications Fluency in both English and French (written and spoken). Strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Experience creating and executing test cases and documenting defects. Experience using Jira, Azure DevOps, or other defect management tools. Strong analytical, troubleshooting, and communication skills. Ability to work independently and effectively within cross-functional teams. Strong documentation, reporting, and stakeholder communication capabilities. Preferred Qualifications Experience with AWS services including: AWS Lambda Amazon S3 API Gateway CloudWatch DynamoDB Experience with CRM platforms such as: Salesforce Microsoft Dynamics 365 Zendesk ServiceNow Knowledge of contact center operations and omnichannel customer service environments. Experience with API testing using Postman. Exposure to test automation tools and frameworks. Technical Skills Amazon Connect (AWS Connect) - Must Have AWS Cloud Services Jira / Azure DevOps Postman SQL (Basic to Intermediate) Agile / Scrum Test Management Tools Soft Skills Strong attention to detail Excellent problem-solving abilities Effective communication and stakeholder management Ability to work independently and collaboratively Strong documentation and reporting skills Nice-to-Have Certifications AWS Certified Cloud Practitioner AWS Certified Developer Associate AWS Certified Solutions Architect Associate ISTQB Foundation Certification Additional Requirements Must be legally authorized to work in Canada. Must be available to work EST business hours. Strong client-facing and consulting experience preferred. Ability to thrive in a fast-paced project environment. How to Apply Submit your resume in confidence or apply through the Akkodis Canada website. We thank all applicants for their interest in this opportunity. Only candidates who meet the qualifications outlined above will be contacted for further discussions. Accessibility At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values of Passion, Collaboration, Inclusion, Courage, and Customers at Heart by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone. #AWS #AmazonConnect #AWSConnect #ManualTesting #BilingualJobs #FrenchEnglish #QualityAssurance #SoftwareTester #QATester #RemoteJobs #CanadaJobs #HiringNow #ContractJobs #Agile #Jira #AzureDevOps #CloudTesting #Recruitment #Akkodis #TechnologyJobs

Develop and execute manual test cases to validate Amazon Connect call flows, IVR functionality, and customer interaction workflows. Collaborate with cross-functional teams to identify defects and ensure high-quality bilingual customer journeys in English and French.

Requires over 5 years of manual software testing experience with specific expertise in Amazon Connect and contact center platforms. Fluency in both English and French is mandatory, along with proficiency in Jira or Azure DevOps.

• SQLPreferred
• JiraPreferred

Identified from the job description. Confirm important requirements above.

• Amazon Connect
• Manual Software Testing
• English/French Bilingualism
• IVR Testing
• Agile/Scrum
• Jira
• Azure DevOps
• Postman
• SQL
• AWS Lambda
• AWS S3
• API Gateway
• CloudWatch
• DynamoDB
• CRM Testing
• UAT

• Software
• Technology
• Consulting
• Customer Service & Support
• Engineering

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available