Business Transformation Consultant

Join Our Business Transformation Architect (Service Designer) Talent Network – Future Opportunities About this campaign: We’re building a network of Business Transformation Architect (Service Designer) for anticipated future opportunities with our clients within Ottawa. This is not a posting for a specific position. By joining our talent network, you’ll be considered for upcoming roles. What we’re looking for: 5+ years of experience as a Business Transformation Architect/Service Designer on projects for large organizations with 5,000+ employees Act as a lead Business Transformation Architect/Service Designer to drive the strategic design and implementation of capabilities and components to enhance customer experiences and operational efficiencies. Plan and conduct qualitative and quantitative user research (interviews, contextual inquiries, surveys). Map the current state of services (e.g., customer journeys, service blueprints, ecosystem maps). Lead the development and execution of user-centered design processes, ensuring that all service touchpoints are seamlessly integrated and aligned with business goals. Collaborate with cross-functional teams to identify and address user needs, create detailed service blueprints, and utilize data-driven insights to inform design decisions. Develop prototypes of service touchpoints (low to mid-fidelity), such as mock-ups of service processes, scripts, or interfaces. Ideally holds a Lean Six Sigma Certification or equivalent. Location: Potential opportunities across Ottawa. Work arrangements (remote/hybrid). How the talent network works: Apply once to join the network. We’ll review resumes on a rolling basis and may invite you to pre-screen for upcoming opportunities. As roles open, we’ll contact candidates who match the requirements. How to apply: Interested candidates are encouraged to submit their resumes in confidence to [email protected] or via the Akkodis Canada website. We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions. Accessibility: At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Lead the strategic design and implementation of capabilities to enhance customer experiences and operational efficiencies. Conduct user research and develop service blueprints and prototypes to align touchpoints with business goals.

Requires 5+ years of experience as a Business Transformation Architect or Service Designer within large organizations. A Lean Six Sigma certification or equivalent is ideally preferred.

• Qualitative researchPreferred
• Cross-Functional CollaborationPreferred

Identified from the job description. Confirm important requirements above.

• Business Transformation
• Service Design
• User Research
• Customer Journey Mapping
• Service Blueprinting
• User-Centered Design
• Prototyping
• Lean Six Sigma
• Strategic Design
• Qualitative Research
• Quantitative Research
• Cross-functional Collaboration

• Consulting
• Management & Leadership
• Technology
• Art & Design
• Data & Analytics

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Ontario, Canada

Seniority

Mid-Senior level

Application method

Direct apply is available