Akshitaben

Customer service-focused retail professional with hands-on grocery and retail experience in cashier/POS operations, stocking, inventory, merchandising, and daily store procedures. Reliable and accurate under pressure, with strong communication skills and a track record of maintaining a clean, organized, welcoming shopping environment. Comfortable in fast-paced, customer-facing settings, juggling multiple priorities while assisting customers with product and pricing questions. Fluent in English and Hindi, with Gujarati as a native language. Canadian Permanent Resident seeking retail, cashier, customer service, sales associate, or call centre opportunities.

• Cash handling
• Customer service
• Google Workspace
• issue resolution
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• Stock Replenishment
• Team Collaboration
• Time management

1. Grocery Store Associate

   Reliance Digital

   Mar 2023 to Jun 2025

   Surat, India

   • Delivered friendly, efficient customer service on a busy sales floor — greeting shoppers, locating products, answering pricing questions, and resolving day-to-day customer concerns. • Operated POS systems and handled cash, card, and digital payments during peak hours with consistent transaction accuracy and minimal register discrepancies. • Replenished shelves, rotated stock, and monitored inventory levels across multiple departments to keep products available and the sales floor fully stocked. • Checked expiration dates and product condition daily, pulled damaged or outdated items, and reported shortages and stock issues to management promptly. • Set up price tags, promotional signage, and seasonal displays to support sales campaigns and improve product visibility. • Maintained clean, safe, and clutter-free aisles, checkout areas, and storage spaces in line with store hygiene and safety standards. • Supported store opening and closing routines, including till counts, restocking, and general housekeeping. • Worked closely with team members and supervisors to cover peak periods, cross-train on tasks, and keep daily operations running smoothly.

2. Store Associate

   D-Mart

   Dec 2022 to Jan 2023

   Surat, India

   • Assisted customers with product selection, store navigation, and pricing questions, providing clear and friendly guidance on the sales floor. • Operated cash registers and POS systems, processing purchases and handling cash and digital payments accurately during busy shifts. • Restocked merchandise, organized shelves and displays, and flagged stock shortages or damaged products to the team lead. • Supported store opening and closing procedures, including register balancing, housekeeping, and display preparation. • Collaborated with colleagues to meet daily store targets while keeping the shopping environment organized and customer-friendly.

1. Kadi University

   M.Sc., Information Technology

   Gujarat, India

   2022

2. Gujarat Technological University

   BCA

   Gujarat, India

   2019

• EnglishFluent
• HindiFluent