Customer Service Representative

Job summary

The Customer Service Representative will manage the end-to-end order fulfillment process and provide support to both internal and external clients. They are responsible for resolving customer complaints, maintaining accurate records, and assisting with sales quotations and proposals.

Job details

About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together. For more information please visit www.akzonobel.com © 2026 Akzo Nobel N.V. All rights reserved. Job Purpose Join AkzoNobel’s MPY (Marine, Protective & Yacht Coatings) team in Edmonton, Alberta, as a Customer Service Representative. In this key role, you will support both internal and external customers and play an essential role in our order fulfillment process—helping us deliver innovative coating solutions to our valued clients. Details Hours of Work: 8:00 AM to 4:30 PM, Monday to Friday - occaisional overtime Location: Edmonton, Alberta Total Compensation Annual Base Salary of $55,000 to $65,000.00 4% Annual Bonus based on personal and corporate performance. Time Off: 3 weeks of vacation + 5 personal/sick days + 2 company-determined floater days. Pension Plan with employee contribution match Benefits including Drug, Dental, Medical, Life Insurance, Paramedical (including massage) and more. Employee Assistance Program Telemedicine Physical Fitness Reimbursement Key Responsibilities Order Management Accurately process customer orders, send confirmations, communicate delays, and collaborate with manufacturing, purchasing, logistics, and sales teams. Follow orders through to completion, spotting issues early and taking initiative to resolve them. Issue Resolution / Troubleshooting Investigate and resolve customer complaints, claims, and questions efficiently and professionally. Identify the root cause of order, pricing, system, or process issues—then drive the fix. Customer Support Handle inquiries from internal and external customers via phone, email, or in person. Provide clear, confident answers—or quickly find the right answer when it’s not immediately available. Administrative Support Maintain customer records, update pricing, track short payments, generate reports, and forward sales leads. Use systems and tools effectively to keep information accurate, traceable, and up to date. Sales Support Assist with requests for proposals (RFPs) and quotations. Convert inbound prospect calls into sales opportunities through strong listening and follow-up. Job Requirements Experience: 5+ years in customer service or sales support, preferably in a B2B or manufacturing environment Communication & Accuracy: excellent written and verbal communication skills, with strong attention to detail and professionalism. Able to communicate problems clearly and propose solutions, especially when things are time-sensitive. Computer Skills: strong proficiency with Microsoft Office (especially Excel and Word). Comfortable learning new tools and systems quickly. Experience with AI tools and SAP is a strong asset. Resourceful and self-directed: if you don’t know how to do something, you actively figure it out (research, test, ask, document, improve). Organization & Ownership: proven ability to multi-task and manage competing/changing priorities. You take initiative, follow through, and you don't need to be chased for updates. Relationship Building: you are friendly, proactive, and skilled at building positive relationships with customers and colleagues. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

What you’ll do

The Customer Service Representative will manage the end-to-end order fulfillment process and provide support to both internal and external clients. They are responsible for resolving customer complaints, maintaining accurate records, and assisting with sales quotations and proposals.

Requirements

Candidates must have at least 5 years of experience in customer service or sales support, preferably within a manufacturing or B2B environment. Strong proficiency in Microsoft Office and excellent communication skills are required, with experience in SAP considered a significant asset.

Benefits

• Annual bonus
• Vacation
• Personal days
• Sick days
• Pension plan
• Drug insurance
• Dental insurance
• Medical insurance
• Life insurance
• Paramedical services
• Employee assistance program
• Telemedicine
• Physical fitness reimbursement

Listed skills

• Customer service · Preferred
• issue resolution · Preferred
• Troubleshooting · Preferred
• Administrative Support · Preferred
• Microsoft Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• SAP · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Multi-Tasking · Preferred
• Relationship Building · Preferred
• Problem solving · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order management
• Customer service
• Issue resolution
• Troubleshooting
• Administrative support
• Sales support
• Microsoft Office
• Excel
• Word
• SAP
• Communication
• Attention to detail
• Multi-tasking
• Relationship building
• Problem solving
• Time management
• Problem Solving
• Troubleshooting (Problem Solving)
• Self-Discipline
• Innovation
• Detail Oriented
• Relationship Building
• SAP Applications
• Research
• Sales
• Professionalism
• Customer Service
• Request For Proposal
• Proactivity
• Administrative Support
• Computer Literacy
• Sales Prospecting
• Business To Business
• Verbal Communication Skills
• Multitasking
• Employee Assistance Programs
• Textiles
• Purchasing
• Resourcefulness
• Customer Support
• Telehealth
• Physical Fitness
• Follow Through
• Sales Support
• Order Fulfillment Management
• Order Management
• Order Management Systems
• Quotations
• Business Performance Management
• Customer Complaint Resolution

Job areas

• Customer Service & Support
• Manufacturing
• Logistics
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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