Client Service & Administration

Job summary

The role involves managing client inquiries and coordinating with insurance carriers to implement and maintain group benefit and GRS plans. Responsibilities include processing documentation, updating client records, and supporting enrollment and termination processes.

Job details

Company Description Alabaster Benefits Inc. specializes in helping organizations navigate the complexities of group insurance by providing clear guidance and expert benefits advisory services. The company focuses on equipping employers with practical insights to make informed decisions that protect employees and their families. Leveraging modern technology without compromising on personalized service, Alabaster Benefits Inc. aims to deliver a client experience that earns strong referrals. The team advocates tirelessly with carriers on behalf of clients and supports employees with dedication, while fostering a positive, enjoyable work environment. Role Description The Client Service & Administration role is a part-time hybrid position based in Kelowna, BC, with some flexibility for working from home. Day-to-day responsibilities include responding to client inquiries, coordinating with insurance carriers, and supporting the implementation and maintenance of group benefit & GRS plans. The role involves preparing and processing documentation, updating client records, and assisting with enrollment, changes, and terminations. The individual will help organize client meetings, produce reports, and ensure accurate and timely communication with employers and their employees. This position requires a detail-oriented, service-focused approach, with comfort using technology and office productivity tools. Qualifications You must be very familiar with the day to day and annual responsibilities of group benefits and GRS client servicing. And love doing it! Client service and communication skills, including clear written and verbal communication and a professional, empathetic approach to supporting employers and employees. Administrative and organizational skills, such as data entry, document management, scheduling, and maintaining accurate records. Proficiency with office software and digital tools, including email, spreadsheets, and web-based platforms used for benefits administration. Ability to manage multiple tasks, prioritize workload, and follow structured processes with strong attention to detail and accuracy. Experience in insurance, benefits and GRS administration, HR support, or a related field is an asset, along with a willingness to learn about group benefits products. Comfort working in a hybrid environment, demonstrating reliability on-site in Kelowna and accountability when working from home. High level of integrity, discretion, and respect for confidentiality when handling employee and client information. Completion of secondary education; post-secondary studies in business, administration, HR, or a related discipline are considered an advantage. GBA designation an asset .

What you’ll do

The role involves managing client inquiries and coordinating with insurance carriers to implement and maintain group benefit and GRS plans. Responsibilities include processing documentation, updating client records, and supporting enrollment and termination processes.

Requirements

Candidates must be highly familiar with group benefits and GRS client servicing with strong administrative and communication skills. Secondary education is required, while post-secondary studies in business or HR and a GBA designation are considered assets.

Listed skills

• Time management · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Data entry · Preferred
• scheduling · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Servicing
• Group Benefits Administration
• GRS Administration
• Written Communication
• Verbal Communication
• Data Entry
• Document Management
• Scheduling
• Office Software Proficiency
• Time Management
• Attention To Detail
• Confidentiality
• Insurance Coordination
• Report Production
• Client Relationship Management

Job areas

• Customer Service & Support
• Administrative
• Human Resources
• Finance & Accounting
• Consulting