Administrative Support III

Job summary

Collect and enter accurate patient demographic and financial information, verify healthcare coverage, and complete registration procedures in accordance with provincial standards. Support patients with identification, accommodation information, and required forms while protecting confidential information and providing effective customer service.

Job details

Your Opportunity: At Health Shared Services our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate hospital information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Informs patients about options for accommodation and the process for requesting preferred accommodation. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. Adhere to mandatory privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and complete all duties in accordance with Provincial policies and procedures, legislation and regulations. Performs other related duties as assigned by the Supervisor. Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Hanna Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 09-OCT-2026 Employee Class: Casual/Relief Date Available: 19-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Nights, Weekends, On Call Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Additional Required Qualifications: Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required, and testing done prior to interview. Strong computer skills are required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs. Preferred Qualifications: Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.

What you’ll do

Collect and enter accurate patient demographic and financial information, verify healthcare coverage, and complete registration procedures in accordance with provincial standards. Support patients with identification, accommodation information, and required forms while protecting confidential information and providing effective customer service.

Requirements

A high school diploma or equivalent is required, along with a medical terminology certificate, a typing speed of 40 words per minute, strong computer skills, and effective English communication. Candidates must be able to work all required shifts, adapt to changing priorities, work independently, and assist with physical tasks; healthcare office experience and relevant post-secondary education are preferred.

Listed skills

• Customer service · Preferred
• Multitasking · Preferred
• working under pressure. · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Registration
• Demographic Data Entry
• Financial Information Processing
• Positive Patient Identification
• Healthcare Coverage Verification
• Medical Terminology
• Typing
• Computer Skills
• Customer Service
• Written and Oral Communication
• Privacy Legislation Compliance
• Multitasking
• Working Under Pressure
• Independent Work
• Patient Assistance

Job areas

• Administrative
• Healthcare
• Customer Service & Support

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