Administrative Support IV

Job summary

The Administrative Support IV manages clinical information flow and provides comprehensive clerical support, including patient registration and appointment scheduling. They are responsible for coordinating across multiple departments while maintaining high-quality service in a fast-paced healthcare environment.

Job details

Your Opportunity: Cancer Care Alberta is guided by the core values of compassion, accountability, respect, excellence, and safety in delivering patient and family-centered care to all Albertans. Applicants must demonstrate a commitment to these values to be successful in the Outpatient Department at the Cross Cancer Institute. This role is suited to individuals who are detail oriented, adaptable, quick to learn, professional in dynamic environments and committed to providing courteous, high-quality service to the public. Successful candidates will take pride in contributing to a positive experience for patients, families and members of the healthcare team. The Administrative Support IV manages the flow of clinical information and provides comprehensive and essential clerical support to clinic staff. Responsibilities include patient registration, scheduling virtual and in-person appointments, as well as coordinating across multiple departments. This role requires strong verbal and written communication skills. The ability to multitask effectively in a fast-paced environment while meeting tight deadlines amid frequent interruptions is a key responsibility for this role. Description: As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Transition Company: Cancer Care Alberta Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Outpatients Primary Location: Cross Cancer Institute Location Details: As Per Location Multi-Site: Multisite FTE: 1.00 Posting End Date: 24-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 04-OCT-2026 Temporary End Date: 04-APR-2027 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 60 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable Required Qualifications: Some post-secondary education. Additional Required Qualifications: Graduation from a recognized Unit Clerk or Medical Office Administrative program. Proven ability to prioritize and adapt in a fast pace, consistently changing environment. Demonstrated ability to independently and collaboratively. Ability to perform light to medium physical tasks, including lifting and transporting supplies. Capacity for prolonged standing and walking, as required. Ability to manage and participate in difficult or sensitive conversations. Collaboration with EMS for patient transport and Code Blue support. Preference given to candidates with prior Oncology Unit clerk experience in a healthcare setting. Preferred Qualifications: Experience with Connect Care is an asset.

What you’ll do

The Administrative Support IV manages clinical information flow and provides comprehensive clerical support, including patient registration and appointment scheduling. They are responsible for coordinating across multiple departments while maintaining high-quality service in a fast-paced healthcare environment.

Requirements

Candidates must have some post-secondary education and graduation from a recognized Unit Clerk or Medical Office Administrative program. Strong communication skills and the ability to multitask effectively in a high-pressure clinical setting are essential.

Listed skills

• Time management · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• Multitasking · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient registration
• Scheduling
• Clerical support
• Communication
• Multitasking
• Time management
• Clinical information management
• Interpersonal skills
• Adaptability
• Detail oriented
• Oncology unit support
• Connect care

Job areas

• Healthcare
• Administrative
• Customer Service & Support