Administrative Support V

Job summary

Review payroll and timekeeping reports, monitor bank balances, investigate exceptions, audit employee setups, and identify issues that could cause payroll errors or overpayments. Collaborate with timekeepers, Workforce Management and Telestaff teams, and operational leaders to resolve pay-impacting issues and support accurate payroll administration.

Job details

Your Opportunity: Are you looking to make an impact in a large and complex healthcare environment? Join the Time & Labour team within Health Shared Services Payroll as an Administrative Support V. Our team supports thousands of timekeepers, approvers, and leaders to ensure accurate time reporting and pay-related data for more than 100,000 employees across Alberta Health Services and partner organizations. In this role, you will work with a skilled team to perform critical payroll compliance, auditing, and support activities during each bi-weekly pay cycle. Using your analytical skills and attention to detail, you will review reports, monitor bank balances, investigate exceptions, and identify issues before they result in payroll errors or overpayments. You will collaborate with timekeepers, Workforce Management (WFM), Telestaff teams, and operational leaders to resolve pay-impacting issues and provide exceptional customer service. Your knowledge of collective agreements, payroll policies, employment legislation, and timekeeping practices will enable you to troubleshoot concerns, audit employee setups, and support accurate and consistent payroll administration. Success in this role requires strong communication, organizational, analytical, and problem-solving skills, along with the ability to manage competing priorities in a fast-paced environment. If you thrive in a fast-paced environment and enjoy solving complex payroll and timekeeping issues, this role may be the perfect fit for you. Description: As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support V Union: AUPE GSS Unit and Program: Time & Labour Primary Location: Southport Tower Location Details: Eligible to work hybrid (on/off site) within Alberta Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 20-NOV-2026 Temporary Employee Class: Temporary Full Time Date Available: 07-DEC-2026 Temporary End Date: 31-MAR-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $31.09 Maximum Salary: $37.81 Vehicle Requirement: Not Applicable Required Qualifications: Completion of post-secondary education (e.g. certificate in office or business administration). Additional Required Qualifications: Completion of a post-secondary program in business administration, office administration, human resources, payroll, accounting, or a related field. Payroll Compliance Practitioner (PCP) certification from the National Payroll Institute. Strong computer skills, including proficiency with Microsoft Excel, Word, and Outlook. An equivalent combination of education and progressively responsible experience may be considered. Preferred Qualifications: Experience supporting payroll and timekeeping processes in a large, complex, unionized environment. Experience interpreting and applying collective agreements, payroll policies, and employment legislation. Experience with PeopleSoft preferred.

What you’ll do

Review payroll and timekeeping reports, monitor bank balances, investigate exceptions, audit employee setups, and identify issues that could cause payroll errors or overpayments. Collaborate with timekeepers, Workforce Management and Telestaff teams, and operational leaders to resolve pay-impacting issues and support accurate payroll administration.

Requirements

Requires post-secondary education in business administration, office administration, human resources, payroll, accounting, or a related field, along with Payroll Compliance Practitioner certification. Applicants should have strong Microsoft Office skills; experience in a large, complex unionized environment and with PeopleSoft is preferred, and equivalent education and experience may be considered.

Listed skills

• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Organization · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Payroll Compliance
• Payroll Auditing
• Timekeeping
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Collective Agreement Interpretation
• Employment Legislation
• Analytical Skills
• Attention To Detail
• Problem-Solving
• Communication
• Organization
• Customer Service
• Exception Investigation
• PeopleSoft

Job areas

• Administrative
• Finance & Accounting
• Human Resources
• Healthcare
• Customer Service & Support

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