Unit Clerk

Job summary

Coordinate communication and information flow among patients, families, health professionals, hospital departments, and community providers while maintaining patient confidentiality. Provide reception and administrative support, including managing records, processing physician orders, booking services and tests, coordinating transport and referrals, and overseeing laboratory specimen quality control.

Job details

Your Opportunity: The Unit Clerk functions as a receptionist and clerk for the Royal Alexandra Hospital Emergency Department. It is a dynamic, fast paced position that requires strong time management and communication skills. This position is a coordinator and a central source of information and record keeping relating to the activities, communication and service for patients, their families, and staff. The Unit Clerk acts as a liaison between members of the inter-disciplinary team as well as other hospital and non-hospital staff. Duties of a Unit Clerk include, but are not limited to, answering and directing phone calls in a courteous manner; facilitating communication between the Emergency department and others hospital units and community providers; booking service requests; overseeing unit transport; overseeing lab specimen quality control; reconciling medical records within Connect Care, and overseeing referrals. Description: As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit. Classification: Unit Clerk Union: AUPE GSS Unit and Program: Emergency Primary Location: Royal Alexandra Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 20-NOV-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 30-NOV-2026 Temporary End Date: 30-MAY-2027 Hours per Shift: 7.75 Length of Shift in weeks: 6 Shifts per cycle: 30 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program. Additional Required Qualifications: Experience as a unit clerk within a tertiary care center within the past year. Demonstrated respectful communication skills. Demonstrated interpersonal collaboration skills. Demonstrated strong time management and organizational skills. Preferred Qualifications: Proficient in computer skills, Connect Care trained, IRequest, etc.

What you’ll do

Coordinate communication and information flow among patients, families, health professionals, hospital departments, and community providers while maintaining patient confidentiality. Provide reception and administrative support, including managing records, processing physician orders, booking services and tests, coordinating transport and referrals, and overseeing laboratory specimen quality control.

Requirements

Applicants must have completed Grade 12 or equivalent and an accredited Unit Clerk course or equivalent training program. Recent unit clerk experience in a tertiary care center within the past year is required, along with respectful communication, collaboration, time management, and organizational skills; Connect Care and IRequest proficiency is preferred.

Listed skills

• Communication · Preferred
• Time management · Preferred
• Organization · Preferred
• scheduling · Preferred
• telephone communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Time Management
• Organization
• Interpersonal Collaboration
• Reception
• Patient Record Keeping
• Medical Order Processing
• Scheduling
• Confidentiality
• Telephone Communication
• Referral Coordination
• Specimen Quality Control
• Connect Care
• IRequest

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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