Unit Clerk

Job summary

Manage clerical and administrative activities supporting outpatient care, including patient admissions, records, appointment scheduling, referrals, diagnostic tests, and physician orders. Coordinate communication among patients, families, physicians, and health professionals while maintaining confidentiality and supporting the efficient operation of the unit.

Job details

Your Opportunity: The successful candidate is responsible for performing clerical tasks and managing patient information supporting patient care activities on an outpatient basis for an evening and weekend access clinic in Ambulatory Care. The Unit Clerk acts as a central source of information relating to patient activities including patient admissions, Alberta Netcare information, booking appointments, use of connect care to schedule appointments and complete referral work, diagnostic tests and obtaining patient lists. This position requires considerable telephone communication with patients, physician's offices and other members of the health care team. Provides clerical support including payroll entry, filing, typing, maintaining supplies and referral management. Description: As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit. Classification: Unit Clerk Union: AUPE GSS Unit and Program: Outpatient Department/Ambulatory Care Primary Location: Royal Alexandra Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.70 Posting End Date: 23-OCT-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 30-NOV-2026 Temporary End Date: 30-MAY-2027 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 42 Shift Pattern: Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program. Additional Required Qualifications: Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program. Unit Clerk certificate (including practicum), medical terminology, computer office training, and current Health Care Provider (HCP) CPR certification through the Heart and Stroke Foundation of Canada. Minimum two years of recent experience in a clinical setting, preferably in an outpatient/ambulatory care clinic. Extensive experience using Connect Care, including scheduling and complex referral management, as well as proficiency with Alberta Netcare, Microsoft Windows, Microsoft Office, Microsoft Excel, and Microsoft Outlook. Strong knowledge of medical terminology, excellent written and verbal communication skills, and the ability to work independently while contributing effectively within a multidisciplinary team. Proven ability to prioritize competing demands, adapt to changing workloads, solve problems, maintain patient confidentiality, and exercise sound judgment. Reliable, detail-oriented, and committed to incorporating the Royal Alexandra Hospital Way into daily practice. Physically able to push, pull, and assist patients in excess of 350 lbs. in wheelchairs, perform patient portering duties, and complete frequent bending, stooping, walking, and prolonged standing as required. Preferred Qualifications: Demonstrated customer service, conflict resolution, organizational, and interpersonal skills with a professional, courteous, and compassionate approach to caring for patients of diverse backgrounds

What you’ll do

Manage clerical and administrative activities supporting outpatient care, including patient admissions, records, appointment scheduling, referrals, diagnostic tests, and physician orders. Coordinate communication among patients, families, physicians, and health professionals while maintaining confidentiality and supporting the efficient operation of the unit.

Requirements

Requires Grade 12 or equivalent, an accredited Unit Clerk course or equivalent training, a Unit Clerk certificate with practicum, medical terminology, computer office training, and current Health Care Provider CPR certification. Requires at least two years of recent clinical experience, preferably in outpatient care, proficiency with Connect Care, Alberta Netcare, and Microsoft Office tools, strong communication and organizational skills, and the physical ability to assist and transport patients.

Listed skills

• Appointment Scheduling · Preferred
• Microsoft Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• telephone communication · Preferred
• Prioritization · Preferred
• Customer service · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Information Management
• Appointment Scheduling
• Referral Management
• Connect Care
• Alberta Netcare
• Medical Terminology
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
• Patient Records Management
• Physician Order Processing
• Telephone Communication
• Confidentiality
• Prioritization
• Customer Service
• Conflict Resolution

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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