Service Manager

Job summary

The Service Manager oversees daily shop operations, manages technicians, and ensures productivity targets are met. They are also responsible for resolving escalated service calls and driving service revenue through maintenance agreements and rentals.

Job details

The salary range for this position is $88,000 – 100,00 DOE including bonus opportunity under the Karcher Incentive Program. This is how you WOW: Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours. Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training. Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One. Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers. Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue. It would be WOW if you would bring this in: Strong mechanical background and technical experience with municipal equipment, tractors, sidewalk machines, or sweepers. Proven experience managing a service department, including team leadership, fleet management, and shop facility organization. High computer proficiency with experience in ERP systems such as SAP Business One or Reynolds & Reynolds. Advanced diagnostic acumen, logical reasoning, and physical ability to perform hands-on mechanical tasks as needed. A valid passport for travel opportunities/training and flexibility to work extended seasonal hours (primarily Oct–Apr). Our Kärcher WOW-package: Medical, Dental, and Vision plan Paid Holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HAS, FSA and 401K matching plans Paid sick time, as well as short and long-term disability insurance This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you! Benique Lucero | Talent Acquisition Manager Benique.Lucero@karcher.com

What you’ll do

The Service Manager oversees daily shop operations, manages technicians, and ensures productivity targets are met. They are also responsible for resolving escalated service calls and driving service revenue through maintenance agreements and rentals.

Requirements

Candidates must have a strong mechanical background and proven experience managing a service department. Proficiency in ERP systems like SAP Business One and the ability to perform hands-on mechanical tasks are required.

Benefits

• Medical plan
• Dental plan
• Vision plan
• Paid holidays
• Flexible PTO
• HSA
• FSA
• 401K matching
• Paid sick time
• Short-term disability insurance
• Long-term disability insurance

Listed skills

• Customer support · Preferred
• ERP systems · Preferred
• Team Leadership · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service management
• Team leadership
• Fleet management
• Shop facility organization
• Mechanical background
• Technical diagnostics
• SAP Business One
• ERP systems
• Workflow management
• Customer support
• Revenue generation
• Planned maintenance
• Upselling
• Logical reasoning
• Mechanical repair
• Workflow Management
• Management
• Business Requirements
• Enterprise Resource Planning
• Logical Reasoning
• Operations
• Team Leadership
• Technical Training
• Scheduling

Job areas

• Management & Leadership
• Trades
• Manufacturing
• Customer Service & Support
• Logistics
• Service Manager
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers

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