Student Navigator (7 positions available only to current Algonquin Students)

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application. Department AC Hub, Aspire AC and Spiritual Centre Position Type Student Salary Range $17.60-$27.00-Hourly Scheduled Weekly Hours 24 Anticipated Start Date August 31, 2026 Length Of Contract n/a Posting Information This job posting is now accepting applications from all qualified individuals. Posting Closing Date August 14, 2026 Please note: jobs are posted until 11:59 pm on the job closing date. Land Acknowledgment Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide. Job Description IMPORTANT: Must apply online. Duties And Responsibilities The student will provide excellent customer and technical service assistance to faculty, students and staff; Matched to up to 30 level one incoming students each semester. Provides these students with wayfinding (virtual or in person). Responds to questions these students may have as they transition to and begin their journey at Algonquin College; Provides support at The AC Hub information desks across campus; Provides support at the Here2Help booths across campus during the first two weeks of each semester; Provides campus tours to Students, parents and influencers of incoming students; Directs students to services and supports across campus in order to integrate into the college and classroom; Completes first level orientation to students of the Brightspace platform; Inputs data for statistical reports on services and supports provided to incoming students; Answer student inquiries about the college experience, and student engagement opportunities; Timely & relevant referrals to internal resources. Provides warm handovers to these services particularly Counseling and Centre for accessible learning; Regular communication & updates to students matched in the Navigator program; Collaborate with other college departments on behalf of the student to resolve various challenges; Represents the student Navigator program at Open Houses and other college wide events; May provide support to all operations and maintenance areas that can only be performed by students; Assist staff with completion of routine duties in accordance with the CA; Follow all College safety protocol while working on College property; Perform all other duties as assigned in accordance with the CA. Required Qualifications High School Diploma or equivalent; Minimum of up to six (6) months of practical experience in customer service; Demonstrated ability to read, write, and perform basic arithmetic accurately; Ability to follow detailed instructions and established procedures with a high degree of accuracy; Strong attention to detail and commitment to providing accurate work; Effective interpersonal and communication skills, with the ability to courteously exchange information with customers, students, staff, and the public; Ability to perform repetitive tasks efficiently and maintain productivity in a fast-paced environment; Ability to manage predictable work pressures, interruptions, and occasional competing priorities; Capability to meet the moderate physical and sensory demands of the position, including repetitive movements, sustained attention, and periods of standing and/or sitting as required; Currently enrolled in a Full-time program. Vacancy is for (seven positions total) - P05707, P06153, P08875, P17472, P17895 These positions are paid at $17.60/hr This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus. Why Join Algonquin College? Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status. Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024 Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change). How We Use AI In Hiring Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else. Accessibility Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.

The Student Navigator provides technical and customer service assistance to incoming students, helping them transition to college through wayfinding and orientation. They manage a cohort of students, provide campus tours, and refer students to internal resources like counseling and accessible learning.

Candidates must be currently enrolled full-time students with a high school diploma and up to six months of customer service experience. Strong communication skills and the ability to perform repetitive tasks in a fast-paced environment are required.

• Health Insurance • Dental Insurance • Retirement Plans • Tuition Assistance Programs • Professional Courses • Workshops

• Customer servicePreferred
• Data entryPreferred
• Time managementPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Support
• Wayfinding
• Interpersonal Communication
• Data Entry
• Brightspace
• Student Engagement
• Referral Management
• Time Management
• Attention To Detail

• Education
• Customer Service & Support
• Administrative

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

24 hours per week

Seniority

Entry level