Associate Technical Analyst
On-site
Company : enGen Job Description : JOB SUMMARY Job Summary: This position will support the configuration, maintenance, and optimization of the Genesys Cloud environment, it’s users, and integrations to other software and hardware, including EPIC EHR. This role will support the Genesys cloud environment including the routing of interactions (calls, SMS, emails, etc.) to queues and skills, IVR flows, voice and chat bots, user ID provisioning, integrations, reporting, and ensuring overall system performance. The position partners with business, operations, and IT teams to implement new capabiliti…
