Service Manager

Job summary

Oversee security operations across Calgary-area client sites, ensuring service quality, regulatory and contractual compliance, effective staffing, and prompt incident response. Manage client relationships and operational reporting, support branch financial objectives, and contribute to business development and account growth.

Job details

Overview Company Overview: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today! Job Description Service Manager Employment Type: Full-Time Location: Calgary, Alberta Work Model: Hybrid (Remote, Office, and On-Site) Annual Salary: $54,600.00 to $59,400.00 (inclusive of car allowance) Additional Compensation: Non-taxable fuel allowance and performance-based bonuses Position Overview Reporting to the Regional General Manager, the Service Manager is responsible for overseeing security operations across the Calgary region. This role ensures high service standards, regulatory compliance, client satisfaction, and the effective management of security personnel, resources, and operational performance. The successful candidate will also support business development and contribute to the branch’s financial and operational objectives. Key Responsibilities Operational Management Oversee daily security operations across assigned client sites. Ensure compliance with company policies, contractual requirements, and applicable regulations. Conduct site inspections and operational audits to maintain service quality. Implement emergency response procedures and address operational issues. Supervise, support, and develop security personnel. Client Relationship Management Build and maintain strong client relationships. Address client inquiries, concerns, and service escalations promptly. Conduct regular client meetings to review performance and security requirements. Prepare and present operational reports and service updates. Financial Oversight Support branch budgeting and financial planning. Monitor operational expenses and identify cost-saving opportunities. Optimize staffing and resource allocation while maintaining service standards. Contribute to achieving branch financial and operational targets. Business Development Identify new business opportunities within the Hamilton region. Collaborate with the sales team to develop proposals and secure new contracts. Identify opportunities to expand existing client accounts. Monitor industry trends, market conditions, and competitor activity. Compliance & Reporting Maintain accurate documentation of security operations, incidents, and inspections. Ensure compliance with applicable legislation, licensing requirements, and contractual obligations. Prepare and submit regular operational reports to regional leadership. Investigate incidents, address identified risks, and implement corrective actions. Qualifications Minimum 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role. Demonstrated leadership and team management skills. Strong knowledge of security operations, risk management, and incident response. Excellent communication, organizational, and client relationship management skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and security management systems. Valid Alberta Class 5 driver’s licence with a clean driving record. Ability to travel throughout the Vancouver area and respond to emergencies outside regular business hours as required. Work Environment Hybrid work arrangement combining remote, office-based, and on-site responsibilities. Primary office located in Calgary, Alberta. Regular travel to client sites throughout the Calgary region. Availability to address urgent operational matters outside regular business hours when required. Compensation & Benefits Performance-based bonus opportunities. Flexible tiered benefits program (Bronze, Silver, and Gold plans). Pension plan. Company vehicle or car allowance, as applicable. Ongoing professional development and training opportunities. Closing Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons. Requisition ID 2026-1726486

What you’ll do

Oversee security operations across Calgary-area client sites, ensuring service quality, regulatory and contractual compliance, effective staffing, and prompt incident response. Manage client relationships and operational reporting, support branch financial objectives, and contribute to business development and account growth.

Requirements

Requires 3–5 years of security operations or management experience, including at least 3 years in a supervisory role, along with leadership, risk management, incident response, communication, and client relationship skills. Candidates must be proficient in Microsoft Office and security management systems, hold a valid Alberta Class 5 driver’s licence with a clean record, and be able to travel and respond to emergencies outside regular hours.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Coverage
• Life Insurance
• Employee Assistance Program
• Company Discounts
• Performance-Based Bonuses
• Flexible Benefits Plans
• Pension Plan
• Company Vehicle Or Car Allowance
• Non-Taxable Fuel Allowance
• Professional Development And Training

Listed skills

• Regulatory Compliance · Preferred
• Risk Management · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Client Relationship Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security Operations Management
• Team Leadership
• Personnel Supervision And Development
• Risk Management
• Incident Response
• Regulatory Compliance
• Client Relationship Management
• Operational Auditing
• Emergency Response
• Budgeting And Financial Planning
• Expense Monitoring
• Staffing And Resource Allocation
• Business Development
• Proposal Development
• Operational Reporting
• Microsoft Office

Job areas

• Security & Safety
• Management & Leadership
• Customer Service & Support
• Sales
• Finance & Accounting

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