Customer Service Representative
The Customer Service Representative manages incoming inquiries, processes orders, and handles returns while maintaining professional customer relationships. They also collaborate with the Sales and Warehouse teams to ensure accurate order tracking and efficient shipment dispatching.
- On-site
- Calgary, AB
- Posted Jul 28, 2026
- 1 position
Job summary
The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations. Responsibilities Respond to incoming phone calls, and customer emails to process orders efficiently Promote and maintain good customer relationships Acknowledge and resolve customer complaints Ensure customer satisfaction and provide professional customer support Perform orders, refunds, and exchanges Monitor incoming product to provide accurate ETAs to customers Support the Sales Team with quote follow-up and proactively share customer information Gain an understanding of our products and how they are best utilized through continued development training Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers Partner with Sales Team to resolve customer issues Adhere to all Company policies and procedures Comply with all Health & Safety related policies, procedures, and safe work practices Other duties as assigned
What you’ll do
The Customer Service Representative manages incoming inquiries, processes orders, and handles returns while maintaining professional customer relationships. They also collaborate with the Sales and Warehouse teams to ensure accurate order tracking and efficient shipment dispatching.
Requirements
The role requires a strong focus on customer satisfaction and the ability to resolve complaints effectively. Candidates must be capable of learning product details and adhering to company policies, including health and safety standards.
Listed skills
- Customer servicePreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Service
- Order Processing
- Communication
- Relationship Management
- Conflict Resolution
- Data Entry
- Logistics Support
- Sales Support
- Problem Solving
- Time Management
- Product Knowledge
- Billing Adjustments
- Inventory Tracking
- Merchandise Returns
- Professionalism
- Business Operations
- Issuing Refunds
- Merchandise Exchanges
- Customer Support
- Billing
- Sales
- Warehousing
- Dispatching
- Customer Inquiries
- Customer Complaint Resolution
Job areas
- Customer Service & Support
- Logistics
- Sales
- Administrative
- Customer Service Representative
- Customer Service Representative (General)
- Inquiry Clerks
- Customer Service Representatives
Additional details
- Minimum experience
- 0+ years
- Posting language
- English
- Working hours
- 40 hours per week