Inside Service Agent (Bilingual)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Home-Based Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back! Our team is growing, and we are actively looking to hire Inside Service Agents! Reporting to the Manager, Inside Service, you will be responsible to answer service and billing calls and take first notice of loss (FNOL) calls from customers. The Inside Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our hours of operation are Monday to Friday (7 am to 8 pm EST). Our standard work week is 37.5 hours, and each employee must rotate their work schedule to ensure all hours of operation are staffed appropriately. Therefore, as a condition of employment, we are looking for individuals who are available to work all hours of operation. Accountabilities: Respond to customer inquiries about their policy in a professional manner. Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in. Provide personalized service while being a Trusted Advisor with respect to insurance. Promote Allstate features and benefits as part of ongoing portfolio reviews. Manage policy renewal process and client inquiries to make changes to their policies. Reply to on-line requests as required Promote client loyalty through attention to detail and relationship building during policy renewals and updates. Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines. Provide support and guidance when handling First Notice of Loss (FNOL) claim calls. Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor. Meet and exceed key performance and attendance metrics. Qualifications: Post-secondary education or equivalent work experience Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in. Must have 1 - 3 years customer service experience. Must speak, read and write French and English. Proficient computer skills in MS Office applications. This is a work from home position. You must have a space conducive to working from home. Ability to work evenings is required. Bonus qualification: Call center and insurance experience is preferred. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. LI#MK1 Skills Communication, Computer Literacy, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship Management Compensation Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization.

The Inside Service Agent is responsible for managing customer inquiries regarding policies, billing, and claims, including first notice of loss (FNOL) calls. They must provide personalized service, promote insurance products, and ensure accurate documentation within the company's systems.

Candidates must have 1-3 years of customer service experience and be fluent in both French and English. A post-secondary education and an OTL or General level 1 Insurance License are required or must be obtained.

• Flexible work arrangements • Employee discounts • Office equipment reimbursement • Student loan payment matching program • Retirement savings program • Annual wellness allowance • Personal reflection day • Tuition reimbursement

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingual
• Insurance knowledge
• Communication
• Computer literacy
• Relationship building
• Upselling
• Cross selling
• Claims processing
• Attention to detail
• Problem solving
• Time management
• Policy management
• Billing support
• Data entry
• Office Equipment
• Cross-Selling
• Portfolio Analysis
• Insurance License
• Relationship Management
• Professionalism
• Underwriting Guidelines
• Bilingual (French/English)
• Advocacy
• Artificial Intelligence
• Billing
• Call Center Experience
• Customer Service
• Computer Literacy
• Consumer Protection
• Customer Data Management
• Personalized Service
• Discounts And Allowances
• Innovation
• Loans
• Property Insurance
• Purchasing
• Relationship Building
• Renewal Theory
• Value Propositions
• Scheduling
• Customer Inquiries
• Detail Oriented

• Customer Service & Support
• Finance & Accounting
• Bilingual Agent
• Insurance Customer Service Representative
• Insurance Representatives
• Customer Service Representatives

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

38 hours per week